Double subscription

[Guineverex]

  

hi hi!

i need some advice!

i used to have lightroom on my phone and ipad, and when i started to take editing more seriously i decided to delete the ipad version and continued on my phone, also because the subscription was cheaper (€7,99 for ipad and €5,49 for phone). 

now after a week i started to get the popups that i needed to get premium, wich is weird because i already had bought premium but the amount i needed to pay was the amount of the ipad version. i tried to renew my purchases but then i got the notification that there wasnt any subscription ony my email. now i payes for an extra subscription but now i have two subscriptions and one is almost €3 more expensive then the other. anyone knows how i can fix this? because i can't find and email for the service center 

[Charlie.D · Accepted solution]

Hello @Guineverex 

When using the same iTunes ID, and the same Lightroom account, it should not be possible to subscribe more than one Lightroom plan.  I assume you have more than one Lightroom account in play here.  Still, a duplicate plan (even at another price) ultimately may have been canceled.

Apple owns iOS Appstore transactions, and Apple Support may ultimately be the right place to seek help to correct any billing issues. 

But first, just to check on your Lightroom subscription status, please contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT to reach a person 

Adobe Support should be able to confirm which plan(s) are active.  They will probably advise you to contact Apple for billing inquiries.