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Download all photos from shared album option absent on mobile browser

New Here ,
Nov 17, 2022 Nov 17, 2022

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Version: Lightroom 6.0

Platform and OS version: Windows 11 Pro Version 10.0.22000 Build 22000

Android 10, 11, 12, 13. IOS versions

 

Steps to reproduce problem:

1. Share and invite a lightroom album;

2. Hit 'allow jpg downloads';

3. Open link in browser on phone;

4. Press three dots, try to action the 'download all' option.

 

Expected result:

'Download all' option should be there. User can then press and download a zip of all jpgs.

 

Actual result: 

Option appears on laptop/pc/mac etc. browsers, but the option is absent on mobile browsers, using the same shared link. The only option is to force 'desktop mode' in mobile browser, after which the 'download all' option appears.

 

This is a big oversight, as 90% of clients open the link on their phones in the modern day. It is unprofessional to have to provide accompanying steps to force desktop mode. There have been many posts about this on this forum in the past but no response whatsoever from the developer.

TOPICS
Android , Chrome OS , iOS: iPhone , iPadOS , Web

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