Download of albums from Lightroom web fails

[torgrimb]

I am sharing some albums from Lightroom CC. Version is 4.3. I have enabled download for the albums, so that the receivers can download all images as a zip file. When someone tries to download however, the zip file is often corrupt. I have been able to recreate this error myself. There is a .PART-file created with the same name as the zip file. In the unsuccesful attempt there is a zip-file of 0 kB created alongside the PART-file, while in the successful attempt there is only a zip-file at the end.

The album I recreated was as small as 48 images, mostly raw files from a Nikon camera, some with edits. The complete size of the resulting zip was around 250 MB.

Is this a common thing? If so sorry for reposting. Are there any recommendations to get around this error? I tried to Google and also browse this community, but was not able to. Is there for example a limit in the number of images in a shared album?

[torgrimb]

Hmm, reply to myself, seems like I'm the only one with this problem.

So here is a screenshot from explorer and from the download dialog in Firefox. The album is called Davinde All. Misslyckad is Swedish for failed.

What should I do to be able to download all pictures from an album?

First pressing Hämta foton (Download pictures) below after pressing the three dots:

The two files in Windows Explorer, one empty zip file and the PART-file:

The Misslyckad (Failed) below the file in Firefox download window:

[Charlie.D]

@torgrimb Apologies for the slow response here.  The LR Engineering team is investigating.

A couple questions for you:

• Does it help if you try another browser like Chrome, Edge, Opera, etcetera? 
• Are you currently in northern Europe?
• What is your download speed with your current internet service provider?

Thank you for taking the time to report this.  We hope to hear from your, and produce a solution soon!

[Rick Coencas · Accepted solution]

Hi, 
The Lightroom web engineering team have just posted a fix for this issue. Could you please refresh your browser and retry? Thank you for bringing this to our attention.
Best regards,
Richard

[Adem5E68]

I am also having the same problem.  I'm trying to obtain a large amount of photos from an LR library and have tried multiple rar and zip extractors.  File is "corrupt" everytime.  Using these files from a 3rd party on a deadline and this is blocking me from being able to complete their project =[.  Running an iMac  and Chrome for downloads.

[Rick Coencas]

Hi, 

Sounds like there could still be a problem. How large is the album in question? (number of assets and approximate size).

If it is possible, could you share the album with me and I can have an engineer look at it? You can private message me the share URL.

As a temporary workaround, you might see if your provider can break the album they are sharing into smaller albums. 

Thanks,

Richard

[Kasper35001638rx2i]

I am still having the same issue and breaking down an album with hundreds or thousands of images seems complicated, when the idea with a zip file is to have something that can handle large sizes.

I get the exact same error that the file is corrupt - never experienced this before.

[Manuel_P0667]

This still seems to be a problem, atleast for me.

Downloading photos from Lightroom Web fails.

The download ist starting fine:

However after some seconds, it is showing 0 B/s:

and after that the download just fails.

This happens regardless of how many files I want do download, happend with 100 but also with 5.

[Charlie.D]

Hello @Manuel_P0667 

Using Mac chrome for a quick try, I can't reproduce any problem.

Please share specific steps you used, what export settings you used, etc.
What OS and web browser are you using?  Does another browser work better?