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Download of albums from Lightroom web fails

New Here ,
Aug 23, 2021 Aug 23, 2021

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I am sharing some albums from Lightroom CC. Version is 4.3. I have enabled download for the albums, so that the receivers can download all images as a zip file. When someone tries to download however, the zip file is often corrupt. I have been able to recreate this error myself. There is a .PART-file created with the same name as the zip file. In the unsuccesful attempt there is a zip-file of 0 kB created alongside the PART-file, while in the successful attempt there is only a zip-file at the end.

 

The album I recreated was as small as 48 images, mostly raw files from a Nikon camera, some with edits. The complete size of the resulting zip was around 250 MB.

 

Is this a common thing? If so sorry for reposting. Are there any recommendations to get around this error? I tried to Google and also browse this community, but was not able to. Is there for example a limit in the number of images in a shared album?

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correct answers 1 Correct answer

Adobe Employee , Aug 25, 2021 Aug 25, 2021
Hi,  The Lightroom web engineering team have just posted a fix for this issue. Could you please refresh your browser and retry? Thank you for bringing this to our attention. Best regards, Richard

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New Here ,
Aug 24, 2021 Aug 24, 2021

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Hmm, reply to myself, seems like I'm the only one with this problem.

So here is a screenshot from explorer and from the download dialog in Firefox. The album is called Davinde All. Misslyckad is Swedish for failed.

What should I do to be able to download all pictures from an album?

First pressing Hämta foton (Download pictures) below after pressing the three dots:

 

davinde all 3.png

 

The two files in Windows Explorer, one empty zip file and the PART-file:

 

davinde all 1.png

 

The Misslyckad (Failed) below the file in Firefox download window:

 

Davinde all 2.png

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Adobe Employee ,
Aug 25, 2021 Aug 25, 2021

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@torgrimb Apologies for the slow response here.  The LR Engineering team is investigating.

 

A couple questions for you:

  • Does it help if you try another browser like Chrome, Edge, Opera, etcetera? 
  • Are you currently in northern Europe?
  • What is your download speed with your current internet service provider?

 

Thank you for taking the time to report this.  We hope to hear from your, and produce a solution soon!

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Adobe Employee ,
Aug 25, 2021 Aug 25, 2021

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Hi, 
The Lightroom web engineering team have just posted a fix for this issue. Could you please refresh your browser and retry? Thank you for bringing this to our attention.
Best regards,
Richard

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New Here ,
Aug 26, 2021 Aug 26, 2021

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I am also having the same problem.  I'm trying to obtain a large amount of photos from an LR library and have tried multiple rar and zip extractors.  File is "corrupt" everytime.  Using these files from a 3rd party on a deadline and this is blocking me from being able to complete their project =[.  Running an iMac  and Chrome for downloads.

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Adobe Employee ,
Aug 30, 2021 Aug 30, 2021

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Hi, 

 

Sounds like there could still be a problem. How large is the album in question? (number of assets and approximate size).

 

If it is possible, could you share the album with me and I can have an engineer look at it? You can private message me the share URL.

 

As a temporary workaround, you might see if your provider can break the album they are sharing into smaller albums. 

 

Thanks,

Richard

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