Downloader… quits at 9%

[b3nkts]

The downloader will not work... it quits at 9%... is the a way to restict down load like just a year worth of photos?

[Aleke]

Hi @b3nkts! Thanks for reaching out!
Just to clarify, does the Lightroom Downloader automatically close, or does it freeze at 9%? When you restart it, does it stop at 9% again? If you’re seeing an error message, could you share a screenshot with us?
If the downloader is getting stuck on a specific file, try downloading those files manually to make sure they’re backed up, then delete them from Lightroom and continue with the downloader.
Thanks so much, and let me know how it goes!
Alek

[b3nkts]

It crashes, restart start from zero…. But does not allow me to change target storage
mvh
bengt

[Srishti Bali]

Hi @b3nkts

Sorry for the delayed response. We recently released newer versions of all Creative Cloud apps — I hope you’ve been able to install the latest updates. If you haven’t updated yet or are facing issues downloading the update, please try the steps shared here: https://adobe.ly/3WNgUVu

If the issue still persists after updating, as Alek suggested above, could you please share a few screenshots of what you’re seeing? This will help us better understand the problem.

Regards,

Srishti