Edit and Contribute Issues on Adobe Lightroom (Adobe Photoshop Lightroom v7.5)

[joel_5541]

I am the primary owner of several albums in the cloud version of Adobe Lightroom. I have shared those albums with colleagues and provided them with "can edit and colloborate" access. Yet, for some reason, they are unable to apply star ratings, or search for photos in a given library that they have access to.

Also - One of my colleagues can't even seem to access the albums via the Lightroom app that I've shared with them, despite having been provided full access. The albums are not showing up in their app's Shared tab.

Any help on either of these issues would be greatly appreciated. Thanks!

[Sameer K]

Hey, @joel_5541. Welcome to the Lightroom Community. I've checked the account you've used for the Community. You have two profiles, and the subscription is in one of the two profiles. 

I assume your colleagues have the same two profiles set up on their email accounts. Please confirm if the shared albums appear in Lightroom Web (https://adobe.ly/3Ljsrt3) as you share them when they're signed in through the right profile.

Search isn't supported for contributors/recipients of the shared album. Here is a test album shared with me that I can contribute to. 

Let me know if this helps. Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

[joel_5541]

@Sameer K - Thanks for the quick response. I can confirm that my team members can access the albums via the link you shared.

For all team members, I shared with their company email addresses - the addresses that have user access through our employer account. For team member, I also added their personal accounts since they were having trouble viewing the albums via their company email address/account in the Lightroom app.

Why is Search not supported? Certainly makes finding sspecific images faster. Can this be added as a feature?

Is the Star feature supposed to be availale to those I share albums with, who have edit and contribute permissions?

How can a team member confirm and mange the number of accounts they have? I went to manage my account, but don't see multiple accounts set up.