Erreur: certaines photos non-valides

[tfmb]

Bonjour,

J'ai un message d'erreur de Lr (Cloud based) sous Windows qui se synchronise mais signale des photos non-valides (voir capture).

Quand je clique sur "Afficher" à droite de "Présence d'éléments non-valides", la fenêtre pop-up de synchronisation se ferme mais rien ne se passe.

Quand je filtre "toutes mes photos" selon leur "état de synchronisation",  il n'y en a aucune en "erreur" ou en "synchronisation".

 

Quand je parcours mes photos, je n'en vois pas avec des points d'exclamation (mais j'en ai plus de 40000 donc je ne peux pas toutes les vérifier).

J'utilise aussi LrC et Lr Mobile et les deux applications ne signalent aucun problème de synchronisation. Quand je modifie une photo dans LrC ou Lr Mobile, les modifications se synchronisent bien dans Lr (Cloud). L'inverse fonctionne aussi.

Lr Web ne signale rien non plus, même si je n'ai pas trouvé comment vérifier la synchronisatoin dans cette version de Lr.

Je ne sais pas comment faire disparaitre ce message d'erreur.

Merci de votre aide,

[Sameer K]

Hey, @tfmb. Welcome to the Lightroom Community. Thanks for sharing the details and the research. 

If you're sure some files are stuck in the Sync queue, we can figure that out using the Diagnostic report. Please go to Edit > Preferences >Account >, press the ALT key, and select Diagnostic Log. 

Then, please share this diagnostic log with me via direct message. If you have backups for all images, clear the Deleted section in Lightroom Desktop and Lightroom Web as a test.

Awaiting to hear from you. 
Sameer K

(Type '@' and type my name to mention me when you reply)K

[tfmb]

@Sameer K  

I did clear the Deleted section in both LR and Lr Web with no changes to the error status.

I did the diagnostic file but I don't understand how to share it with you.

This is an html file and I'm not allawed to attach it to this message (I even tried to change the extension witout success).

When I try to message you directly, the web interface does not allow me to attach any file to the message. I tried to copy/paste the content of the html file directly in the text of the message but it exceeds the authorized number of characters.

I can't share a link to the file with you as I don't have your proper email address.

Sorry I don't get it.

Best regards,

[tfmb]

Hi @Sameer K ,

Can you explain how to share the diag results with you?

Best regards,

[Sameer K]

Sorry for the delay in my response. Please upload the logs to any cloud file sharing service like Google Drive, OneDrive, Dropbox, etc., and share the link to the file in a direct message by clicking on my profile. 

Thanks!

Sameer K

[tfmb]

Hi  @Sameer K ,

Here is the link to my diagnostic file (valid until the 11th/01):

https://e.pcloud.link/publink/show?code=XZCj6wZIUqWXyvwTjfEqBsXEsORj49Kn2Oy

I still have the same error message.

Thanks for your support,

Tfmb