Erro no pincel de máscara

[Franksuel Andrade]

Quando estou usando a ferramenta de mascaramento e uso o pincel no Adobe Lightroom no celular (Android), o aplicativo trava.

[CMass]

Hey @Franksuel Andrade, 

I'm glad to help troubleshoot the issue, but I need a bit more information. Please provide the following:

1. What version of Lightroom and your operating system are you using?

2. What error message are you seeing? Have you been able to submit a crash report? If so, what email address did you use?

^CM

[Franksuel Andrade]

Eu uso a versão para Android no celular, não aparece nome de erro, o aplicativo simplesmente trava quando aciono a função do pincel de máscara. Perco todo o trabalho que fiz pq quando volta está a foto original.

[Franksuel Andrade]

Não consigo relatar a falha não achei nenhuma opção para isso. Meu email fraankandrade@gmail.com

[Claire H.]

Hi @Franksuel Andrade, I would recommend reinstalling the app if you haven't already and see if that helps. Otherwise, here's how to check what version of Lr you're using so we can better help and diagnose the issue.

1. Open the Lightroom app On your Android phone.

2. Tap the three-dot menu (⋮) in the top-right corner.

3. Go to Settings.

4. Scroll down and tap About Lightroom.

This section will display the version number currently installed on your device. If you continue to experience this issue, please also list the steps you take, the type of media you're using, the expected result, and the actual result of what is happening when you're experiencing this issue. I hope this helps! ^CH