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Error After Installing Lightroom: Win32 API error 126 ("The specified module could not be found.")

New Here ,
Apr 03, 2023 Apr 03, 2023

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Greetings,

 

Downloaded Creative Cloud Desktop and then installed Lightroom.  When LR starts up we immediately get this error:

 

Error Initializing Lightroom

Win32 API error 126 ("The specified module could not be found.") when calling ::LoadLibrary from getCFunction.

 

We tried following the steps below of reinstalling the Microsoft Visual C++ distributable and that did not work.  We also tried uninstalling (via Creative Cloud Cleaner Tool) and reinstalling both Creative Cloud and Lightroom and resulted in us seeing the same error. 

Solved: win32 API error 126 - and then I can't see the Lib... - Adobe Support Community - 7755121

 

We've submitted two crash dumps.  Please let us know what we can do next to troubleshoot. 

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Adobe Employee ,
Apr 03, 2023 Apr 03, 2023

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Please go to Help>System Info… and provide us the exact installed version number of your software.  
Are you on a Windows or a Windows ARM Device?

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Apr 03, 2023 Apr 03, 2023

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Windows device. Windows 10 Pro N 10.0.19045.

LightRoom 6.2

Adobe Creative Cloud 5.10.0.573

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Adobe Employee ,
Apr 04, 2023 Apr 04, 2023

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Have you followed the solution mentioned on this related page? https://helpx.adobe.com/photoshop-elements/kb/vcruntime-error-on-launch.html 

The error you are reporting and the Crash report agree that you need to correctly install the MS Redistirbutable appropriate for your device. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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