Error getting presets

[Rubens30857926wwep]

O pagamento está normal, mas não consigo acessar os comandos"premium". Já cancelei pra comprar novamente e manteve q mesma coisa, e ainda perdi todos os meus presets

{Title edited by Moderator}

[Ranjisha Sengupta]

Hi @Rubens30857926wwep 

Welcome to the community. Thanks for sharing your issue with us. We're here to help.

I checked with the mail ID you reached us with but could not find any plan. Are you registered with a different ID?

Were you creating new presets on the free version?

Please share a few details with us or let us know what happened. We'll be happy to assist.

Best,

Ranjisha