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Error in Lightroom Cloud - Distored Pictures

New Here ,
Mar 10, 2021 Mar 10, 2021

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Some photos are totally distorted in the lightroom cloud, they are not distorted at all in the lightoom classic library. The photos in the online library are synced automatically with lightroom classic. The pictures are also distorted when downloaded from the cloud and also for other people with access to this cloud library.

 

Pleas help to find a way to avoid this error, like this the cloud library is not usable, because it is unpredictable when and why the distortion happens. The last time I just deleted the photo from the cloud and synced again but this is not a permanent solution for our company.

 

This error happened now for the second time in two months with 7 out of 56 photos.

 

See picture below:

Noël5C2A_0-1615388523591.png

 

TOPICS
Bug, Problem or error, SDK, Sync, Windows

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New Here ,
Mar 11, 2021 Mar 11, 2021

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Why is nobody of Adobe replying to this? @Sahil.Chawla 

I already tried to reach someone of the Adobe Staff.

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Participant ,
May 20, 2021 May 20, 2021

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I am having a similar problems with photos synced to LR cloud but only viewed at full screen.  The thumbnail are OK.  All images that are distorted were modified in Photoshop and saved as either a PSD or TIF.  However not all psd's or tif's are distorted.  Most of them are.  Raw files and jpg are fine.  There is no distortion once I upload them to Adobe Portfolio.  It also has a strange symbol on the bottom Right corner.  None of my photos that are not distorted have these symbol.  See picture.

Distorted photo.jpg

 

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New Here ,
May 20, 2021 May 20, 2021

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Dear @cpgilles 

 

I opened a post under https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-v10-win-does-not-sy...

 

In this forum there are more developers. Pleas also commit to this post so it will push the developers to do something about it.

 

Thanks

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