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Error message (19650929)

New Here ,
Nov 24, 2022 Nov 24, 2022

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Hi there,

I am using Lightroom classic on my phone for years and it was all ok until a couple days ago, since then i cannot use it, it keeps loading then i get the following error: Lightroom detected an issue, please quit and restart the app to resolve. Error code: 19650929.

I have an iphone 12 xpro, i tried to turn off and on my phone, use without wifi and still the same. I did not try to delete and reinstall the app because I have many paid presets and im afraid to lose them. Please help me out what to do! 
find attached the screenshot of the error

 

Kind regards,

Kata

 

 

[moved to Lightroom ecosystem]

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iOS: iPhone

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Community Expert ,
Nov 24, 2022 Nov 24, 2022

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I do think that reinstall is the way to fix this. 

 

Here's some info on preset storage. 

 

https://helpx.adobe.com/lightroom-cc/using/lost-photos-presets-lightroom-mobile.html

 

Sean McCormack. Author. Magazine Writer. Official Fuji X-Photographer.

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Adobe Employee ,
Nov 25, 2022 Nov 25, 2022

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A reinstall is not definite solution for this.
The error message comes from a timeout, please wait a couple of minutes more (maybe up to five) first to see if it goes away.


Thanks,
Ignacio

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New Here ,
Nov 25, 2022 Nov 25, 2022

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Hi!

I reinstalled and it works now however I lost all my paid presets. 😞 is
there any way to get them back?

Kind regards,
Kata

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