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Error reports on use

New Here ,
Feb 12, 2022 Feb 12, 2022

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I have been using lightroom for years and about 2 days ago I started to get error reports every time I went to use it. It will not keep the program running and shuts down no matter what I do. I have unistalled and reinstalled several times, to the point that I uninstalled all ADOBE programs and reinstalled everything. This is the main program I use to edit. There needs to be an update release with bug fixes. This is unacceptable for the price we pay to use the program. Please let me know if anyone has found a work around with this issue. I am several sessions behind and need to get work done. 

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Community Expert ,
Feb 12, 2022 Feb 12, 2022

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"Using Lightroom for Years"- so which Version NUMBER of Lightroom.

And do you have a Monthly/Yearly subscription to the Photography Plan?

What is your Windows OS Version Number?

Post the exact wording of the Error Reports (as text, or a screen-clip)

Updates and Bug fixes regularly occur every 3 months. Are you up-to-date?

 

Regards. My System: Lr-Classic 12.0.1 Photoshop 24.0.1, ACR 15.0, Lightroom 6.0, Lr-iOS 8.0.8, Bridge 13.0, Windows-11.

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New Here ,
Nov 04, 2022 Nov 04, 2022

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<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.6.0" clientVersion="4.6.0" applicationName="Adobe Lightroom" applicationVersion="4.1" build="20201120-1311-17d302b" source="Windows-Client" crashType="n/a">
<time year="2022" month="11" day="4" hour="23" minute="13" second="1" timeoffset="480" timezone="¤¤°ê¼Ð·Ç®É¶¡"/>
<user guid="c326fff3-863b-4c45-abe2-4ba6fddfbc2e"/>
<system platform="Windows 7 Ultimate" osversion="6.1" osbuild="19044" applicationlanguage="en-us" userlanguage="zh-HK" oslanguage="zh-TW" ram="32689" machine="Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz" model="Intel64 Family 6 Model 165 Stepping 5" cpuCount="16" cpuType="8664" cpuFreq="3792 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="4095 MB" caption="AMD Radeon RX 5700 XT" description="AMD Radeon RX 5700 XT" driverDate="20220819000000.000000-000" driverVersion="31.0.12019.9007" videoModeDescription="3440 x 1440 x 4294967296 ¦â±m" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_731F&#38;SUBSYS_04E21043&#38;REV_C1&#92;6&#38;14C9B191&#38;0&#38;00000008" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFD83B81C5C">
<backtrace crashedThread="0">
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</backtrace>
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<register name="RAX" value="0x0000000000000001"/>
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<register name="RDX" value="0x0000015C1B423F00"/>
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<register name="LastExceptionToRip" value="0x0000000000000000"/>
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<binaryImage start="0x00007FFD85740000" end="0x00007FFD85896000" path="adobe\Import.lrmodule"/>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.6.0" clientVersion="4.6.0" applicationName="Adobe Lightroom" applicationVersion="4.1" build="20201120-1311-17d302b" source="Windows-Client" crashType="n/a">
<time year="2022" month="11" day="4" hour="23" minute="13" second="1" timeoffset="480" timezone="¤¤°ê¼Ð·Ç®É¶¡"/>
<user guid="c326fff3-863b-4c45-abe2-4ba6fddfbc2e"/>
<system platform="Windows 7 Ultimate" osversion="6.1" osbuild="19044" applicationlanguage="en-us" userlanguage="zh-HK" oslanguage="zh-TW" ram="32689" machine="Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz" model="Intel64 Family 6 Model 165 Stepping 5" cpuCount="16" cpuType="8664" cpuFreq="3792 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="4095 MB" caption="AMD Radeon RX 5700 XT" description="AMD Radeon RX 5700 XT" driverDate="20220819000000.000000-000" driverVersion="31.0.12019.9007" videoModeDescription="3440 x 1440 x 4294967296 ¦â±m" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_731F&#38;SUBSYS_04E21043&#38;REV_C1&#92;6&#38;14C9B191&#38;0&#38;00000008" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFD83B81C5C">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFD83B81C5C" symbolname="adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance"/>
<stackStatement index="1" address="0x00007FFD83B65B7B" symbolname="adobe::vulcan::api5::EndPoint::ToXml"/>
<stackStatement index="2" address="0x00007FFD83B6518E" symbolname="adobe::vulcan::api5::EndPoint::ToXml"/>
<stackStatement index="3" address="0x00007FFD83B7E096" symbolname="adobe::vulcan::api5::IVulcanMessageDispatcher::GetInstance"/>
<stackStatement index="4" address="0x00007FFDBA98383C" symbolname="private_load_AgVulcanWorker"/>
<stackStatement index="5" address="0x00007FFD8982588D" symbolname="lua_getstack"/>
<stackStatement index="6" address="0x00007FFD8984BCE3" symbolname="luaopen_table"/>
<stackStatement index="7" address="0x00007FFD89826704" symbolname="lua_resume"/>
<stackStatement index="8" address="0x00007FFD898726F9" symbolname="AgThrowProgramError"/>
<stackStatement index="9" address="0x00007FFD898267AE" symbolname="lua_resume"/>
<stackStatement index="10" address="0x00007FFD898186EC" symbolname="luaopen_base"/>
<stackStatement index="11" address="0x00007FFD8982588D" symbolname="lua_getstack"/>
<stackStatement index="12" address="0x00007FFD8984BC8C" symbolname="luaopen_table"/>
<stackStatement index="13" address="0x00007FFD89826704" symbolname="lua_resume"/>
<stackStatement index="14" address="0x00007FFD898726F9" symbolname="AgThrowProgramError"/>
<stackStatement index="15" address="0x00007FFD898267AE" symbolname="lua_resume"/>
<stackStatement index="16" address="0x00007FFD898186EC" symbolname="luaopen_base"/>
<stackStatement index="17" address="0x00007FFD8982588D" symbolname="lua_getstack"/>
<stackStatement index="18" address="0x00007FFD898266F5" symbolname="lua_resume"/>
<stackStatement index="19" address="0x00007FFD8987E4B9" symbolname="AgLua_callWithAutoReleasePool"/>
<stackStatement index="20" address="0x00007FFD8982588D" symbolname="lua_getstack"/>
<stackStatement index="21" address="0x00007FFD8984BC8C" symbolname="luaopen_table"/>
<stackStatement index="22" address="0x00007FFD89826704" symbolname="lua_resume"/>
<stackStatement index="23" address="0x00007FFD898726F9" symbolname="AgThrowProgramError"/>
<stackStatement index="24" address="0x00007FFD898267AE" symbolname="lua_resume"/>
<stackStatement index="25" address="0x00007FFD89813696" symbolname="lua_pcall"/>
<stackStatement index="26" address="0x00007FFD8BE7DAB9" symbolname="AgMainThreadAction_trigger"/>
<stackStatement index="27" address="0x00007FFDC3B87034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="28" address="0x00007FFDC42626A1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000001"/>
<register name="RBX" value="0x0000015C28498740"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000015C1B423F00"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x00007FFD83BC6CBC"/>
<register name="RSP" value="0x00000057483EEE20"/>
<register name="RBP" value="0x00000057483EEF20"/>
<register name="RIP" value="0x00007FFD83B81C5C"/>
<register name="EFL" value="0x0000000000010212"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

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Nov 04, 2022 Nov 04, 2022

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@MK26964257bm0m  You have added your error report to an old forum thread without a question or explanation!

I am no expert at reading Error reports, but from your report I see-

Adobe Lightroom applicationVersion="4.1" build="20201120-1311-17d302b"

And Windows-7.

Lr v4.1 requires a minimum of Windows Version 10-

Windows 10 (64-bit) Version 1903 or later

https://helpx.adobe.com/lightroom-cc/system-requirements/2021.html

 

 

Regards. My System: Lr-Classic 12.0.1 Photoshop 24.0.1, ACR 15.0, Lightroom 6.0, Lr-iOS 8.0.8, Bridge 13.0, Windows-11.

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