error screen in Lightroom

[Ivanildo30996399jb94]

Ao abrir o lightroon aparece uma tela de erro e ao aperta em qualquer tecla ele feixa. o que fazer?

{Title edited by Moderator}

[Ranjisha Sengupta]

Hi @Ivanildo30996399jb94 

Thanks for reporting this to us. Let's try to fix this; we're here to help.

Which version of Lightroom are you using? What error message do you see? Have you tried any steps so far?

Can you please disable the graphics processor? Go to Edit > Preferences > Performance. From the Use Graphics Processor drop-down menu, select Off. Quit and relaunch Lightroom. Does that help?

You can also try to reset the preferences of Lightroom (manual method) using the steps mentioned here: https://adobe.ly/2JSym5e

Please backup your presets prior to resetting the preferences.

Let us know how it goes.

Best,

Ranjisha

[Frank31019409t0f6]

Lightroom 6,4 und ja das mitt der grafikeinstellung habe ich schon getestet . habe es heute neu gekauft und installiert und auch eine erneute insatllation erbrachte keine besserung.

[Frank31019409t0f6]

es erscheint auch keine error meldung . der pc reagiert nur auf keine eingaben mehr nur die maus bewegt sich noch

[Ranjisha Sengupta]

Hi @Frank31019409t0f6 
Thanks for sharing the details. Do you see the same issue? Have you tried resetting the preferences yet? We're here to help, just need a few details.