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EVERYTHING IS GONE AFTER LrM CRASH

New Here ,
Apr 16, 2021 Apr 16, 2021

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Please help!! 
i'm pretty sure I've always only used a basic version of the Lightroom mobile app. This morning I tried to spot heal something on a photo of my daughter and the app prompted me to purchase a monthly subscription for $4. I did that, the app crashed and everything is completely gone out of my Lightroom.

All of my presets both custom and purchased are gone and all of my photos are gone. I've logged out and logged back in multiple times and everything is gone. Can anyone help me??!!

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum and title edited by Moderator} 

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Crash or freeze, Mobile, Problem or error

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Adobe Community Professional ,
Apr 19, 2021 Apr 19, 2021

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Did you have a back of the phone? Also what version of the app and which device are you using?


Hopefuly a staff member will pick this up.

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