Exporting entire library and keeping albums

[John26471584jg0i]

Hi all,

I have changed locations and the only way I can update my payment info (UK now, was US) is to cancel my active Lightroom subscription and take out a new one. Pretty infuriating, but that's where we are. 

I have albums and all sorts of storage set up in my Lightroom - is there any way I can export everything and retain these? I know I can get hold of the files, but I am worried about needing to re-categorize all the images.

Has anyone gone through this process before, or does anyone know a smart solution?

This is the cloud-based Lightroom product, for the avoidance of doubt. 

Many thanks in advance,

John

[Rikk Flohr: Photography · Accepted solution]

Contact Adobe Customer Care - they can assist with account migration. 

Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html . Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chat bot.