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factura do paga.

Community Beginner ,
Oct 28, 2023 Oct 28, 2023

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Boa tarde 

tenho a fatura anual paga ,  mas a informação da Adobe, é que não paguei. Como posso resolver esta questão?

obrigada

 

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Community Beginner ,
Oct 30, 2023 Oct 30, 2023

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Como se pode verificar em anexo tenho fatura do pagamento efetuado . Mas quando faço login na minha conta , aparece como se não tivesse pago. O que fazer? 

Não existe um endereço de e-mail para onde posssa expôr esta situação?

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Community Beginner ,
Oct 31, 2023 Oct 31, 2023

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I don't know how to do it. 
Is it possible you send me an e-mail of Adobe , or a telephone number ?

I already payed, 1 Tb , I have the receipt, but they say I need to play .

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Adobe Employee ,
Oct 31, 2023 Oct 31, 2023

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LATEST

I believe I got a newer, private message from you saying Adobe Support was able to resolve this.

This is a peer-to-peer forum, and if you need more help with your subscription, it is best to contact Adobe Support directly.  I recommend chat for the fastest help:  https://helpx.adobe.com/contact.html?rghtup=autoOpen


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Adobe Employee ,
Oct 30, 2023 Oct 30, 2023

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Hello @maria26795674yob2 

I merged your two posts into one.  Apologies for the slow reply.  This is a user-to-user support forum.  For fastest help, please contact Adobe Support directly. Visit https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

I do see some info that may help you, and I will share that info in a private message to you.

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