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Fail to import

New Here ,
May 30, 2024 May 30, 2024

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I need HELP! I am trying to edit pictures downloaded from PhotoCircle in Lightroom. Every time I import the pictures it "fail to import". Why is this? Please help!! 

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iOS: iPhone

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Community Expert ,
May 31, 2024 May 31, 2024

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Check the file type. AFAIK, Lightroom does not support the WebP file format, for example.

 

-- Johan W. Elzenga

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New Here ,
Jun 14, 2024 Jun 14, 2024

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I have also been having this problem! It seems to be ONLY photocircle downloaddd photos refuse to upload to lightroom. Everything else works. Been having this problem for a few weeks now after using the two apps for a couple years. HELP!

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Community Expert ,
Jun 14, 2024 Jun 14, 2024

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Read my answer: check the file type!

 

-- Johan W. Elzenga

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New Here ,
Jun 20, 2024 Jun 20, 2024

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I'm having this same problem... mine are JPEG files so I'm not sure why they're not uploading... it seems to have just started happening. 

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Community Beginner ,
Jun 20, 2024 Jun 20, 2024

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Im Having the same issues with RAW files (.ARW).
My work flow however includes me dragging from Photomechanic (as I shoot a lot of sports, and I set my Metadata there), and I see the failure / Error message (below).
As a work around, I moved the selection of raw images in to a seperate folder, and tried to import from there... and faced the same issue. 
Im not quite convinced that the files have been corrupted as I can see the photos through other applications (PS, Photo Mechanic, and even lightroom itself as a preview, however it just seems to error out on the import.
 

AnupBPhotography_0-1718897055912.png

 

 



URGENT HELP / SUPPORT NEEDED

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Adobe Employee ,
Jun 20, 2024 Jun 20, 2024

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Hi, Ansley37746194zg3u. Welcome to the Lightroom Community. I'll help you figure it out. 

 

What version of Lightroom and operating system are you using? What type of file format are you using? 

 

You can check out this discussion for steps to help you import the files: https://adobe.ly/3VuA0i9;

 

Let me know if this helps, 

Thanks! 

Shivani 

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