Fixed: DNG imports after 6.2 update doesn't show the edits

[Nicole5EF5]

I follow the instructions to download presets and add them to my Lightroom mobile app. I open the DNG file in Lightroom, click the three dots on the top right, click create preset and save it as a new preset. But then when I go to my photos to use the preset, the photo doesn't change. The preset doesn't add any filter to my photo. Any ideas how to make the presets work??

{Moderator note: Edited the thread title, LRMI-4201708, 4201709}

[Ignacio B.]

This sounds odd.

Is there a difference if you use e.g. Previous feature from the toolbar on the image?
If this always happens, please attach a screen recording of the issue.

Which version of the app are you using and which OS/version?

Thanks,
Ignacio

[Nicole5EF5]

I took screen shots of each step I'm taking so you can see. I believe I have the latest version of Lighroom (it will not allow me to update so it must be on it's latest version), and my iOS is 14.4.1. 

- picture 1 shows the dng file uploaded to my lighroom files on the bottom right of the screen.

- picture 2 shows the preset open ready to save

- picture 3 shows me opening the menu to "create preset"

- picture 4 shows me naming the new preset and saving it in a new preset group

- picture 5 shows the message that it's successfully saved the preset

- picture 6 shows the photo I want to edit

- picture 7 shows me finding the preset I just saved

- picture 8 shows the photo with the preset applied, unchanged from the original photo.

[Ignacio B.]

Would it be possible for you to share the preset DNG image with me over private messaging so that I can verify if this is a bug?

Thanks,
Ignacio

[Nicole5EF5]

It won't allow me to send a private message to you with a dng file, it also won't allow me to attach the dng file here... is there another way to send to you?

[Gisele5E36]

I am having the exact same issue. Spent HOURS trying to figure it out. Nothing.  Once I open the imported photo, it doesn't show any of the previews edits either. So I can not even copy-paste presets. 

[Nicole5EF5]

Exactly! I tried all of their preset files and not one worked. I tried coping and pasting the preset settings as well but like you said, there doesn't seem to be any edits to the preset file, so it won't make changes to my photos when I paste. 

[Gisele5E36]

Yup. So frustrating. 

[Ignacio B.]

@Nicole5EF5 I've pinged you privately again on how to continue.
@Gisele5E36 In case you also want to share your DNG, please ping me privately over the forum.

[Gisele5E36]

I've messaged you just now. Thank you. 

[Sara Lou]

It seems to be the issue is with the new Lightroom App 6.2 update.

I am having the same issue with any DNG file being uploaded to the new 6.2 Versions.

My husband is still running 6.1 and is having to issues with DNG files.

I cannot view or save any settings from DNG files and I do save them as a Preset they are saving blank. I am chatting with Adobe right now and will update if I get an update from them.

If you are using the Free Version of Lightroom Adobe has now disabled the use of RAW or DNG photos unless you pay for the App. 

[Ignacio B.]

@Sara Lou 
"My husband is still running 6.1 and is having to issues with DNG files."
Do you mean
"is having no issues"?

Thanks,
Ignacio

[Sara Lou]

Yes, so sorry! No issues with 6.1 

[Sara Lou]

The issues are related to the new 6.2 Lightroom App update

[Sara Lou]

This is what I got back from Adobe:

"Thank you for replying, Sara. I understand that you have tried the same on Android and works fine. However, this option is no longer available on iPhones."

[Sara Lou]

Also this

"There might be an update that would bring this feature to ios platforms."

[Gisele5E36]

Soooo. We can't import presets anymore?! Great! 

[Sara Lou]

Yes that is correct. Not on ios but they did say there might be a new update coming for ios to being to be able import Presets like you can on an Android.

[Maria Inês98C6]

Hello Sara. 
I have a iPhone and I can't use my presets either. And so I read all of the information from here because I have the same problem. 
So, as I understood you have to pay for the app to download the presets? Is that it? I have a iPhone. 
Thank you 😊 

[Gisele5E36]

@Ignacio B.  sorry. New to this. Just messaged you. Thank you 

[Lisias0101]

@Ignacio B. the same happens to me, help me

[Kimberly5DF8]

I am having the same issues. Presets will not save or apply to photos.

[Filippo5D9B]

I had 7 customers for the first time communicating the same error. There is something broken with the new app. The dng files are fine. But the way the dng files are being imported is corrupted

[defaulto1r3pa00x0j1]

Updating to LR 6.2 is causing DNG files to not import settings! This is a huge issue, especially for many businesses that I hope they resolve within the next 24 hours! 😩

[Petr5C7C]

They confirmed DNGs are not supported anymore.