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Fotos aus Lightroom Mobile verschwunden??

Community Beginner ,
Oct 22, 2022 Oct 22, 2022

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Hallo!
Ich musste gerade allen Entsetzens feststellen, dass alle meine Fotos aus Lightroom verschwunden sind (und ich aktuell kein backup hiervon hatte). Ich hatte in Lightroom Mobile (Ipad) Ordner & Alben angelegt und die Fotos hier gespeichert. Dann hatte ich mir die free trial Version freigeschaltet, um Links hierfür zu erstellen und zu verschicken. Leider hat das nicht geklappt (es hat ewig geladen und kam nie zu einem Ergebnis), sodass ich die Premium-Version ein Tag vor Kostenpflicht wieder deaktiviert habe. Da waren noch alle Fotos da. Nun habe ich gerade feststellen müssen, als ich ein backup machen wollte, dass alle Fotos verschwunden sind. Jedoch zeigt mir der Speicher meines Ipads noch eine Belegung von Lightroom von über 12 GB an - das heiß,t die Fotos müssen noch irgendwo sein??

HAT BITTE JEMAND IRGENEINE IDEE/EINEN RAT?? Ich verzweifele hier, denn es waren einzigartige Fotos der Geburt meines Sohnes dabei ...

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Community Expert ,
Oct 23, 2022 Oct 23, 2022

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Wie sieht's direkt in der Webversion aus, wenn du dich mit der identischen AdobeID anmeldest?

https://lightroom.adobe.com/home

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Community Beginner ,
Oct 23, 2022 Oct 23, 2022

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Nein, da werden mir nur die letzten 12 Fotos in der cloud angezeigt, die mir auch auf dem iPad angezeigt werden 😞 aber der Speicher auf dem iPad sagt immer noch 13GB...

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Adobe Employee ,
Oct 23, 2022 Oct 23, 2022

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Hello @Brit-Carlotta26737326v6a7 

Please do not delete the app.  I will share advice I hope helps you recover images from the Lightroom app cache.

 

Please see this help page: https://helpx.adobe.com/lightroom/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html 

 

In summary, plug your device into a computer via USB cable.  On Windows PC or older Mac OS, you can use the desktop iTunes app to copy original images from the Lightroom iOS app cache.  On newer Mac OS versions, this functionality moved from iTunes to the Finder app.

 

I recommend making a device backup of the device before taking any next steps.  Again, it is important you do not delete the Lightroom app until your images are recovered.  Your subscribed account has very few images uploaded to cloud storage, meaning all your previous images are in the app cache but they are not backed up to the Lightroom cloud storage.

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Community Beginner ,
Oct 24, 2022 Oct 24, 2022

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Hi thanks so much this seems very helpful! although I run into problems at the first step as the latest version of itunes does not have "apps" under settings. I tried to install an older version of itunes (11) but the problem now is that the Ipad does not seem to be recognized by itunes as a device. maybe that is because it runs on newer versions of ios? ...

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Adobe Employee ,
Oct 24, 2022 Oct 24, 2022

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Hi @Brit-Carlotta26737326v6a7 

What specific operating system version are you using?  If you are running Mac OS Catalina 10.15 or newer, iTunes no longer has what you're looking for, and it is Finder that has the File Sharing / app cache browsing functionality.  See this page for help: https://support.apple.com/en-gb/HT210598 

 

If you are using iTunes on Windows, I do see notes from users saying that Apps has seemed to disappear from from iTunes; example: https://discussions.apple.com/thread/8449117 
In this case, I recommend contacting Apple Support for help to find the correct iTunes version to install that shows Apps, and is new enough to support your device.

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Community Beginner ,
Oct 27, 2022 Oct 27, 2022

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It worked out, thanks so much for your help!! 

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