Getting error message 'Sorry, an error has occurred' in Lightroom (Windows 10)

Report · Jul 03, 2022

Hello all.

I have had a similar problem before but I cannot resolve this time,

I am using LR (not classic) on a windows 10 platform. When I load the software I get an Adobe error window ' Sorry, an error has occured.. and needs to close'.

It was fine for a little while, a recent update has created the issue which I have observed in the past.

How do I contact adobe to walk me through fixing this?

{Title edited by Moderator}

Report · Jul 04, 2022

Hi there,

Sorry about the trouble with Lightroom. We're here to help.

Can you please share your system info (Lightroom> Help> System Info)? Do you get this screen while launching the application? Have you tried reinstalling and resetting the application preferences?

You can reach us via chat/call support channels so our product team can provide you with 1:1 assisted support using remote support options. Visit this page to initiate a chat from the chat bubble on the right corner of the page: https://helpx.adobe.com/contact.html.

You can reach us by phone as well. Check here: https://helpx.adobe.com/contact/phone.html.

Thanks,

Ranjisha

Report · Jul 10, 2022

I've shared with your engineering team.

Four attempts by your team so far. 3.5 weeks of downtime so far.

No progress. Very unhappy customers.