Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Getting error message 'Sorry, an error has occurred' in Lightroom (Windows 10)

Explorer ,
Jul 03, 2022 Jul 03, 2022

Hello all.

 

I have had a similar problem before but I cannot resolve this time,

I am using LR (not classic) on a windows 10 platform.  When I load the software I get an Adobe error window ' Sorry, an error has occured..    and needs to close'.

 

It was fine for a little while, a recent update has created the issue which I have observed in the past.  

 

How do I contact adobe to walk me through fixing this?

 

 

{Title edited by Moderator}

TOPICS
Windows
232
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 04, 2022 Jul 04, 2022

Hi there,

 

Sorry about the trouble with Lightroom. We're here to help.

Can you please share your system info (Lightroom> Help> System Info)? Do you get this screen while launching the application? Have you tried reinstalling and resetting the application preferences? 

You can reach us via chat/call support channels so our product team can provide you with 1:1 assisted support using remote support options. Visit this page to initiate a chat from the chat bubble on the right corner of the page: https://helpx.adobe.com/contact.html.

You can reach us by phone as well. Check here: https://helpx.adobe.com/contact/phone.html.


Thanks,

Ranjisha

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jul 10, 2022 Jul 10, 2022
LATEST

I've shared with your engineering team.

Four attempts by your team so far. 3.5 weeks of downtime so far.

No progress. Very unhappy customers.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines