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Getting Photos Back

New Here ,
Jul 04, 2021 Jul 04, 2021

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Hello,

My presets deleted after the last update and a suggestion to get them back was to delete the app then download it again. I did this and then obviously my photos deleted too (this also did not solve the preset issue, so that was a big mistake). I didn't think this would be an issue since I would sign back into my account and thought my photos should be saved. The photos did not come back, so I'm curious if there is a way to get them back. Thanks! 

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How to, Mobile

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Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

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If you don't have a subscription, then usually the only way to retrieve them is via a full device back up.

 

In case anyone else has further advice... which device are you using?

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Adobe Employee ,
Jul 13, 2021 Jul 13, 2021

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LATEST

@defaultj7uyxdq2lah7 

The last app update moved the Preset button.

 

The Presets and Profiles buttons moved locations on the Edit toolbar -- Look towards the options on the left side of the Edit screen.  Tap Presets, and switch from Premium to the Library tab, and scroll down until you see User Presets--your presets should be there.

 

Please see selondon's advice about restoring a backup -- unless you are a paid (syncing) Lightroom user, restoring a backup of your device from a time when your photos and presets were present are all we can recommend for image recovery.  

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