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Have changed primary email adress, and new login. Now I can not eccess my products

New Here ,
Jul 20, 2023 Jul 20, 2023

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My Internett provider is not offering email services after Sep. 1st. Because of this I have changed my primary email and logon in Adobe. Have purchased the one year plan with monthly payments (linked to my old address). When I log on to Adobe with my new email address, no products appear. How can I transfer my products from my old logon to the new one?

 Regards,| Leslie in dispair

 

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Adobe Employee ,
Jul 20, 2023 Jul 20, 2023

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Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chat bot.

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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