HEIC support after HEVC and HEIF windows extensions installed

New Here ,
Mar 16, 2021 Mar 16, 2021

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I installed HEVC and HEIF official microsoft windows extensions and now my computer supports .heic files. Windows can now open .heic images with Photos application or Widows Photo Viewer.

 

I thought that I would solve the problem with Lightroom, but when I select .heic files in Lightroom it says there is no supported file to import.

 

How can I solve this?

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Import and share, Problem or error, Windows

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New Here ,
Sep 04, 2021 Sep 04, 2021

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I have the same problema, any suggestion?

 

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Adobe Community Professional ,
Sep 04, 2021 Sep 04, 2021

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My Lightroom imports HEIC files no problems.

What version number of Lightroom are you using?

2021-09-05 16_58_38-Lightroom.jpg

 

Regards. My System: Lr-Classic 11.0.1, Photoshop 23.0.2, Lightroom 5.0, Bridge 12.0, Windows-10.

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New Here ,
Sep 05, 2021 Sep 05, 2021

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I m using 10.3 version

 

thanks in advance 

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Adobe Community Professional ,
Sep 05, 2021 Sep 05, 2021

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Lr-Classic v10.4 supports HEIC-

Here in Classic:

2021-09-05 17_30_39-Roberts Catalog-v10 - Adobe Photoshop Lightroom Classic - Library.jpg

Regards. My System: Lr-Classic 11.0.1, Photoshop 23.0.2, Lightroom 5.0, Bridge 12.0, Windows-10.

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New Here ,
Sep 05, 2021 Sep 05, 2021

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I am going to update and I'll tell you

 

thanks

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New Here ,
Sep 05, 2021 Sep 05, 2021

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i already have the 10.4 version updated.

 

When i try to import photos from one folder, only appear the jpg files, not the heic files.

 

I must say that i can see wihout problems this photos in the windows viewer.

 

I don know

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New Here ,
Sep 09, 2021 Sep 09, 2021

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Any news?

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Adobe Community Professional ,
Sep 10, 2021 Sep 10, 2021

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From what camera are the files? I think it only supports them from iOS devices: https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html

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New Here ,
Sep 10, 2021 Sep 10, 2021

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They are from an iPhone 12 Pro 

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Adobe Community Professional ,
Sep 10, 2021 Sep 10, 2021

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Are you on windows 10? I believe that is the minimum version required.

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New Here ,
Sep 10, 2021 Sep 10, 2021

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Yes. I'm in windows 10 and in Lightroom 10.4

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Adobe Community Professional ,
Sep 10, 2021 Sep 10, 2021

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Than I don't know why it won't work. Should work for sure.

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New Here ,
Sep 10, 2021 Sep 10, 2021

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I can't understand too. It's muy first time in Lightroom because I came from Mac. And now the problem is than I can't see more than 30000 pics. Pics that I don't have problem whit the standard photo viewer in windows 10

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