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HELP! Lightroom still showing I need to subscribe

New Here ,
Jul 18, 2022 Jul 18, 2022

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I tried Lightroom as a trial, and after that trial ended I decided yes, I want to add it onto my Adobe Creative Cloud Subscription. I keep going to hit 'buy now' and it says it's successful, I see it in my creative cloud portal, but it won't let me use any of the features! Everything is still blocked! 

 

Am I missing something? I've tried uninstalling and reinstalling so many times and nothing is working. 

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Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

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Hi Nicolet,

 

Thanks for reaching out. We're sorry for the trouble with Lightroom. We're here to help.

 

Could you please share the version of Lightroom & the specific macOS you are working on? We could not locate a subscription or active profile under your email address in your profile.

 

Could you please share a screenshot of this behavior? Could you also share your Adobe Id with me through direct message only?

 

This is a user-to-user forum. If you have been charged on your account & still unable to access the apps, you can reach us.

Here is a link where you can contact our team via live chat or call for an account or payment-related issue.
 
You can read this FAQ to learn more about Creative Cloud Photography plans: https://helpx.adobe.com/creative-cloud/faq/CCPp.html 
 
Let us know if this helps,
Thanks!
Sameer K

 

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