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Help Migrate Files from Business Profile back to Personal Profile

New Here ,
Jan 15, 2022 Jan 15, 2022

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About 3 weeks ago I switched all of my cloud files over from a personal profile to a business profile. The process was very easy I just clicked migrate and it moved all of my Lightroom photos and edits over. Well now unfortunately I need to move everything back to my personal profile and I can't get anywhere. I was hoping and assuming it would be just as easy to move back. 

 

The only thing I was able to find about automated asset migration appeared to be about migrating to an enterprise account (https://helpx.adobe.com/enterprise/using/migrate-assets-to-enterprise-account.html)

 

There is an article about manual asset transfer (https://helpx.adobe.com/enterprise/kb/transfer-assets.html) but I don't know why they would make it so hard to transfer back, when I switched over initally I pressed a button, it should be just as easy to go back. For Lightroom the article lists a LR downloader application which I tried and it says "You no longer have access to this service". I already have all of my photos locally stored anyways. I just want all of the edits that I have done to move back over. I don't want to lose the edits I have done on 20,000 photos. 

 

If anyone has gone through this before or knows the solution I would be extremely appreciative! Really caught up a river without a paddle on this one. I have checked with the chat support and unfortunately they just transfer me around and haven't came up with any solutions either.

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Cross-app workflows , macOS , Windows

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Community Expert ,
Jan 15, 2022 Jan 15, 2022

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I think you are best off contacting Adobe customer care for this. Here's a link. You can chat with someone here.

https://helpx.adobe.com/contact.html

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New Here ,
Jan 15, 2022 Jan 15, 2022

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Like I stated in my post I have already done that they transferred me 6 times and haven't been any help at all its like working with slow robots. Some of them don't even reply to you, I have a chat open now and its been 26 minutes since anyone replied. Thats why I posted here where there are more intelligent people. 

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Community Expert ,
Jan 15, 2022 Jan 15, 2022

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I'm sorry that happened to you. Most of us here are volunteers and can not fix account issues. You need someone at Adobe for that.

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