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How can I get help with my subscription? Chat just empty words, scheduled call backs never comes

Community Beginner ,
Jan 31, 2022 Jan 31, 2022

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I have been chasing support for a month. Chat support are only empty words and promises of call backs that never comes. Unfortunately, I see no evidence of ownership whatsoever. 

 

How do I get in touch with someone that can actually do something else than telling senior technical team to call me? They never call anyway.

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Community Expert ,
Jan 31, 2022 Jan 31, 2022

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Have you tried posting the issue your having here in the forum?

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Community Beginner ,
Jan 31, 2022 Jan 31, 2022

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Well, Adobe messed up and cut off my data January 1st. They admitted its their bad, and escalated the case to senior, superior, technical and what not team. The people on that team has no respect whatsoever for other peoples time. Scheduled call backs are missed by hours, or completely ignored. We agreed on a call back this morning at 8 am, they called 6 pm.

 

The only good a forum can do with behavior like that is to bring it out in the open, to put some pressure on the catastrophic customer service. Hopefully it leads to better customer service in the future. There is a HUGE room for improvement. 

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Community Beginner ,
Jan 31, 2022 Jan 31, 2022

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LATEST

You have probably seen the list of 10 things that require zero talent:

1. Being on time

 

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