How to recover my edit

[jackn93971389]

Hello. 

I've had an issue with an image i was working on which when attempting to export all of a sudden came up with an error which says "settings could not be loaded, the settings of this photo are too large for this device" and the only option on the screen was to reset image.

There was no issue while i was working on it but all of a sudden it's too large? 

I've spent hours working on this is there anyway to get past this? I can see my edited work on the screen i just can't export it or access any of the layers.

Thanks

It says "settings could not be loaded, the settings of this photo are too large for this device 

[Charlie.D]

Hello @jackn93971389 

Are you running at least Lightroom iOS version 8.0?  There was a fix in that app version that resolved most occurences of the issue.  Seeing this issue now is an uncommon problem.  Let me ask some questions to help us understand better what's happening so we can resolve this with you.

- What specific device model and iOS version are you using?

- Is your device low on free space (under 1 GB)?

- It seems you may also use Lightroom on Mac or PC... If you uploaded the affected image from the desktop app, is upload actually complete when you check the cloud icon for status?  Is any error shown? 

- Is the LR desktop app able to export the image?

- If the LR desktop app shows sync is complete but also cannot export the image, does it help to make just one more very minor edit to the image (in LR iOS, and also try LR Desktop)?  I wonder if syncing a new edit to the server might unblock this somehow.

- If you sign into your same account using our browser-based web app at lightroom.adobe.com, do you see any folder called Sync Issues?  If so, is the affected image mentioned?  Can the LR web app export the image?

Thanks for checking/trying these things.  I'm hoping some info from the items above will help us solve your problem and learn how to avoid similar trouble in the future.

--Charlie

[jackn93971389]

Hello,

Yes the version of lightroom is 8.2.1.

I am using an Ipad Pro 12.9 inch, 4th generation. The version of IOS is 16.3.1

The device isn't low on space with about 800GB free.

I don't use a desktop version of Lightroom but i have with the help of a friend used their computer to download lightroom and synch my library. It has only successfully synched half of my library and many photos on both the desktop and also now on my ipad are showing errors against my masks, see attached photo.

I am having to go through all of the images to re-update the masks.

The photo that we are talking about that i have lost did synch to the desktop but only as the original unedited version.

You mention to make a small edit to tye IOS version, but the problem is i cannot access the image at all to make edits, i can't access the editing functions it only has the option to 'reset'. I see the edited file on the screen but cannot access it. If i click reset and then try to revert to a previous version then lightroom just crashes and closes itself.

I can't see any sync issues folder on the web app.

Thank you

Sent from Outlook for Android<>

[jackn93971389]

Hello,

I've sought help with issues i'm having with Lightroom on my Ipad where I have lost access to an image at the stage of export after having spent a long time working on it, with the only option being to 'reset' the image and also issues with Classic on the desktop where my library will not sync across from the Ipad version, and for the images that do sync across most of them have are incomplete as many of the mask layers say they need to be updated and they will not update.

I received an email from Adobe with some help but the email was from a 'noreply' email address so how am i to follow up and answer their questions?

Thanks

[Charlie.D]

Hello @jackn93971389 

I consolidated your separate post here, as it will be easier to follow one conversation.

I need more time to investigate what's happening for your.  To be honest, the cause of your issue is still not clear.  The error you first shared indicates that the amount of edits applied to your image are so substantial that the upload is overwhelmed and won't complete.  But checking your other screenshots and also the server for additional info, I see indications that the image you're editing isn't available in cloud storage.

If you sign into your same account in our web app at https://lightroom.adobe.com/, do you see a folder called Sync Issues?  If so, can you tell me some of the errors shown in top of the images inside Sync Issues?

Also, for one of the images that says "settings could not be loaded" could you please put the image in an album, and send me a private message with the name of your new album.  (To send me a private message here, just click on my user name)