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I can no longer sync over cellular on Samsung Tab S7 FE 5G

New Here ,
Apr 12, 2022 Apr 12, 2022

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I recently (had to) upgraded to a newer tablet because the old one was no longer going to work with T-Mobile. So, I moved my Lightroom mobile over to it and get a message that 'Syncing over cellular network is currently disabled. Tap here to change the settings.' So, I tap here and am taken to the preference menu. There is no sync options here. I have deleted and reinstalled the app, still, no joy.

 

While I sync over WiFi when available, when I am away from WiFi, I still need to be able to sync over cellular to edit, show clients, etc.

 

Other posts refer to a Cloud Storage and Sync option, but that is not there. Syncing over WiFi seems to work fine.

 

Thanks, Chris

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Adobe Employee ,
Apr 12, 2022 Apr 12, 2022

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Hi Chris,

 

Thanks for reaching out. We're here to help. Which version of Lightroom mobile and Android are you using?

In the preferences menu, the option "Use Cellular Data" is switched OFF or ON?

RanjishaSengupta_3-1649799011836.png

 

If it is OFF, please turn it ON because:

When you enable the Use Cellular Data option in the app preferences, Lightroom for mobile uses your cellular network's Internet bandwidth to:

  • Download an image for editing from the cloud when you open it in the Loupe view.
  • Sync any image adjustments or metadata changes to the cloud.
  • Upload any recently added images to the cloud.

However, if a WiFi connection is available on your mobile device, Lightroom for mobile prioritizes the WiFi connection over your cellular network's Internet connection.

 

Let us know if this helps.

 

Regards,

Ranjisha

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Community Beginner ,
Apr 12, 2022 Apr 12, 2022

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Thank you for the reply. I am on 7.2.1 Lightroom and Android version 11 on a Samsung Tab S7 FE.

There is no option to use cellular data. See attached. That is what is so strange.

 

Chris

 

 

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Community Beginner ,
Apr 17, 2022 Apr 17, 2022

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Anyone have any ideas how to tell this app to download from 5G as well as WiFi?

Chris

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Community Beginner ,
May 09, 2022 May 09, 2022

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Use cellular data menu item is not in preferences menu. Samsung Tab 7 FE 5G. I have uninstalled and reinstalled the app a few times, no change. Right now I can only sync over wifi. I need to be able to sync over 5G, but I can't turn that on because the option is not available. 

 

HELP! Thanks in advance. 

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New Here ,
Jul 23, 2022 Jul 23, 2022

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I have the same issue with my Samsung Galaxy tab 8 - there is no option for cellular data. Has anyone figured this out?

Screenshot_20220723-182003_Chrome.jpg

 

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New Here ,
Aug 03, 2022 Aug 03, 2022

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Same. I get a message telling me to enable it in settings, but there is no such option. Been like this for at least more than a year.

 

Come on Adobe!!

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New Here ,
Sep 28, 2022 Sep 28, 2022

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LATEST

I have the very same issue. Just bought a larger tablet to edit my photos and can't share albums due to no cellular data Option. Not everyone has wifi available. People want to see the pictures I took for them and I can't share an album!

If anyone knows of another editing app that has masking please post. Thankyou

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New Here ,
Aug 03, 2022 Aug 03, 2022

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That is not an option in Android Lightroom. Please get this fixed!

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New Here ,
Sep 20, 2022 Sep 20, 2022

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Has this been fixed! Just updated to a contract tablet for editing. This is ridiculousness

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New Here ,
Sep 20, 2022 Sep 20, 2022

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ADOBE been on hold an hour.......... I need this fixed this is insane! Sincerely person with only cellphone data!     HELLOO

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