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I can not add photo into my Lightroom..

New Here ,
Aug 11, 2024 Aug 11, 2024

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I have a vaild subscription of Adobe creative cloud.But when I donwload Lightroom from mac app store, the add photo button is grey and browse local photos and files do not display on the window.

 

However,Apps download by Adobe creative cloud,such as Photoshop,lightroom classic,Premium can use normally.

  

Screenshot 2024-08-11 at 6.02.47 PM.pngScreenshot 2024-08-11 at 6.03.00 PM.pngScreenshot 2024-08-11 at 6.03.09 PM.pngScreenshot 2024-08-11 at 6.05.28 PM.png

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New Here ,
Aug 11, 2024 Aug 11, 2024

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Hi,

 

I am also facing this issue in Windows too. I am also using the latest one with valid subscription.

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Adobe Employee ,
Aug 12, 2024 Aug 12, 2024

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Your account is linked to a business/institutional account which is managed by your institution's Adobe Administrator. You will need to contact them to see:

 

  1.  Are syncing services allowed by your organization?
  2.  Is your specific account has been provisioned to use them?

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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