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I can not upgrade the lightroom app to Premium Features.

New Here ,
Dec 06, 2022 Dec 06, 2022

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I can not upgrade the lightroom app to Premium Features. Every time I try it says can not complete purchase. I am signed into the right account. My credit card is good. I have a Samsung S20. It keeps saying to contact customer service for more info however I can not find a phone number anywhere. Error: B7024/P/15UNK

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Adobe Employee ,
Dec 06, 2022 Dec 06, 2022

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Hi there,

 

Thanks for reaching out. What happens when you try to upgrade it? Do you see any error messages? What are your system specifications? Can you try other means to purchase the suscribtion? 

Would you mind sharing your adobeID with us so that we can check the subscription details?

To connect to us via chat/call support channel,s visit this page to initiate a chat from the chat bubble on the right corner of the page: https://helpx.adobe.com/contact.html.

 

Let us know if it helps.

Thanks,

Ranjisha

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Community Expert ,
Dec 06, 2022 Dec 06, 2022

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This seems to be a Lightroom question rather than a Lightroom Classic issue (wrong forum).

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LEGEND ,
Dec 07, 2022 Dec 07, 2022

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You want to ask in the Lightroom (ecosystem) forum. You are in the Lightroom Classic forum and your question is not about Lightroom Classic.

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