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I can’t refund my subscription

New Here ,
Aug 04, 2022 Aug 04, 2022

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I recently started my free one week subscription for Lightroom but could not find how to cancel my subscription in time and I ended up being charged for another year. I have cancelled my repeat subscription but I can't find an option to cancel my current one and get my money back as I do not wish to continue using Lightroom. Please help as I have no money left in my account and need it back asap 

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iOS: iPhone , Web

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Adobe Employee ,
Aug 04, 2022 Aug 04, 2022

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Hi @Ella25524480zouh 

Any subscription made on iOS can be managed in your iTunes account details.  For more info, please see: https://support.apple.com/en-us/HT202039

 

I am an Adobe employee, but not a Support agent.  I volunteer time here to help as I know the Lighroom iOS app well.  My understanding is Adobe Support cannot issue refunds for iOS subscriptions at this time.  Apple owns the transactions, and I urge you to reach out to Apple Support to inquire about a refund.  Apple Support is generally great, and I hope they can help you if you explain the situation.

 

Please do feel free to reach out to Adobe Support directly though, to see what we can do on our side.  

Using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT

 

Though Chat is usually the fastest way to get help, you can also call: https://helpx.adobe.com/contact/phone.html

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