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It happened on iPhoneX
I paid for upgrading and it spinning that nothing happen on application. Then i try to uninstall it and reinstall to try again.
But I can’t restore purchase in-app.
It happened as the same at first. After pressing restore purchase button, it spinning and nothing happen on it.
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Hi 'yudha5E4A'
I see valid subscriptions for Lightroom for iOS and Photoshop for iPad based on the same email you used to post on the forums. Is this working OK for you now? If not, does an app restart help?
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I also have the same issue! I have an premium subscription but can not restore it on my I phone! I deleted before the app because I wanted to change phones and now I installed again the Lightroom app but can not access my premium version anymore. Please help! Thank you!
KR
Marion
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Hello Marion
Sorry for the slow reply. We had a long weekend here in the USA due to a holiday on Monday.
I will send you a direct message to discuss your account details privately.
Kinda regards,
Charlie
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Hi, I'm having the exact same issue a lot of people described. I purchased a yearly subscription through iOS and now it won't let me restore my purchase on LR in my Mac. Please help me out.
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Hello Grand Boss
iOS and Mac subscriptions for Lightroom are different. When you subscribe on Mac, you get access to both Lightroom Mac and also Mobile, with 1 TB of cloud storage. If you subscribe to Lightroom on iOS, it is for mobile only and includes no Mac app; the iOS subscription provides 100 GB of cloud storage.
If you want to use Lightroom on both Mac and Mobile, you should cancel your iOS subscription and then subscribe using Lightroom Mac.
Since the Mac App Store and iOS App Store subscriptions to Lightroom are different plans and different app stores, Restore Purchase only helps when you use it on the same device where a valid subscription was already started.
If you need additional help, please contact Adobe Support directly -- visit https://www.adobe.com/about-adobe/contact.html and click the chat icon at the bottom right.
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Same issue. I periodically subscribe to Lightroom when I finished a shoot and need to process. Renewed my subscription and get the spinner without any progress. I checked subscription settings on my apple ID and my subscription successfully renewed. I just can't restore it in lightroom.
Please advise what to do. I rely on Lightroom for RAW processing and currently can't use it because of this.
I tried restoring on my phone and iPad, both get the same problem.
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Hi 'davicorn'
Is this resolved now? I see a valid Lightroom Mobile Premium subscription for the email ID you used to post on the foums here.
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Hi!
I contacted customer support through live chat and was able to quickly resolve this issue so all is good now!
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hi there! downloaded lightroom on my computer and it wont let me restore my purchase without re-purchasing? really need to acess my account on my computer- help please! thank you so much!
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Hello @rry1110
Your Lightroom Mobile Premium subscription works on all compatible iOS and Android devices, and also at https://lightroom.adobe.com/ -- however, your subscription does not support Lightroom desktop on Windows or Mac. If you need the Lightroom desktop app too, please cancel your mobile subscription, and subscribe using the desktop client instead (and to be clear: that desktop subscription DOES provide access on all devices and platforms).
You can see various desktop plan options and prices listed at https://www.adobe.com/products/photoshop-lightroom/compare-plans.html