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I can't use depth range mode

New Here ,
Dec 12, 2022 Dec 12, 2022

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D991DDB2-CAB0-43A8-8E1B-5E4040FC5111.jpeg

 I try with so many different pictures, how can I fix it 

Thank you for your help in advance! (:

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iOS: iPhone

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correct answers 1 Correct answer

Community Expert , Dec 13, 2022 Dec 13, 2022

What kind of phone do you have? I promise it works when you have the correct kind of file. You have to upload the original file, with the depth mask (probably and HEIC), not an exported jpeg of it.

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Adobe Employee ,
Dec 12, 2022 Dec 12, 2022

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@Nutchiiz.p what images are you trying this with?
Are you testing them with HEIC images?
Do you have any info about camera in case not from iOS device (portrait images)?

thanks,
Ignacio

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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This only works for images that were captured with an extra depth channel. The portrait mode on an iPhone creates a depth range channel.

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New Here ,
Dec 13, 2022 Dec 13, 2022

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I try so many different pictures even the old one that used to use the
depth range mode but I still can't do it

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Community Expert ,
Dec 13, 2022 Dec 13, 2022

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What kind of phone do you have? I promise it works when you have the correct kind of file. You have to upload the original file, with the depth mask (probably and HEIC), not an exported jpeg of it.

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New Here ,
Jan 02, 2023 Jan 02, 2023

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I use iPhone 12, after I tried to  reset my phone, it already works now. anyway thank you for your helpful information again 🙂

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