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I cant install Lightroom on Mac Ventura

New Here ,
Dec 04, 2022 Dec 04, 2022

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Hi,
I cant install Lightroom on my Mac Studio (Mac OS Ventura). I tried to reinstall it for few times. After I am uninstalling and then trying to install it is not downloading, but after 2 seconds it showing that it is installed in (creative cloud app). But in Mac os I cant see Lightroom installed. When i try to run it by creative cloud it not starting. I dont get any errors, nothing happens. 

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Adobe Employee ,
Dec 05, 2022 Dec 05, 2022

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Hi there,

 

Thanks for reaching out. 

Which version of Lightroom are you trying to install? Do you see any error messages? Is this happening just with Lightroom or other Adobe applications as well? Have you tried any troubleshooting steps?

Please try these steps: https://helpx.adobe.com/download-install/kb/failed-install-creative-cloud-desktop.html.

 

Let us know if this helps.

Thanks,

Ranjisha

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Explorer ,
Dec 06, 2022 Dec 06, 2022

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Explorer ,
Dec 09, 2022 Dec 09, 2022

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@Ranjisha Sengupta any clues?

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Adobe Employee ,
Dec 15, 2022 Dec 15, 2022

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Hi there,

Can you please help us with your system info? What is the exact issue that you see with your Lightroom?

We're here to investigate and help.

Thanks for bringing this up.

Ranjisha

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Explorer ,
Dec 15, 2022 Dec 15, 2022

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In my comments i linked few issues wich describe

 

Lightroom Version Number: 6.1, 6 and 5.5 Cloud based

mOS Version: MacOs 13.0.1 for Applce Silicon(Ventura)

 

Steps to reproduce:

 

Install Creative Cloud

Press 'Install' next to Lightroom - Cloud based 

Wait untill finish

(Instalization proces for Lightroom CC is to fast it skips form 1 to 99% immedietly.)

 Press 'Open'

 Nothing happend

 Lightroom is not installed in filesystem (cmd + space, App dir) but is installed according to list on Adobe CC

(there is no lightroom cc on Application directory).

 

 

 

Other apps like Lightroom Classic, Premiere pro etc works as expected. I tried to sing out and sign in and also I used Adobe Creative Cloud Cleaner Tool. Nothing works.

 

When I press 'Open(Intel)', I received 'File not found' error

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Community Beginner ,
Dec 22, 2022 Dec 22, 2022

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Hi, anything? I need Lightroom for work and it cant be installed.

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Adobe Employee ,
Jan 23, 2023 Jan 23, 2023

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Hi there,

 

Thanks for reaching out. Which version of the application are you trying to install? Do you see any error messages? Does the step suggest help?

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Explorer ,
Dec 27, 2022 Dec 27, 2022

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There are some problems with some languages versions. Go to preferences and choose default language as English. Next try one more time to install lightroom.  

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