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I got a new phone

New Here ,
Oct 07, 2021 Oct 07, 2021

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I got a new phone and now i cant recover my account?? I use the same accounts to log on so ?

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correct answers 1 Correct answer

Community Expert , Oct 07, 2021 Oct 07, 2021

Do you have a paid subscription? The free version doesn't sync to the cloud and you would have to restore from a backup. See this help page for details:

https://helpx.adobe.com/lightroom-cc/using/lost-photos-presets-lightroom-mobile.html

 

 

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Community Expert ,
Oct 07, 2021 Oct 07, 2021

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Do you have a paid subscription? The free version doesn't sync to the cloud and you would have to restore from a backup. See this help page for details:

https://helpx.adobe.com/lightroom-cc/using/lost-photos-presets-lightroom-mobile.html

 

 

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New Here ,
Oct 08, 2021 Oct 08, 2021

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I have a payd subscription yes. I am not talking about foto's when i try-out to log on it says.  I cannot recover my account because it has been claimed. Make sure you are logged on the same account of Google play and lightroom when u purchased lightroom. I am on the same account but a new phone.

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New Here ,
Oct 11, 2021 Oct 11, 2021

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Hello?

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