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I have the 1TB creative cloud plan, but Lightroom Mobile only allows me 20GB. How do I fix this?

New Here ,
Dec 07, 2022 Dec 07, 2022

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Basically what the post says above. I have the 1TB photography adobe plan, but I can only have 20GB into Lightroom. Help please!

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Adobe Employee ,
Dec 08, 2022 Dec 08, 2022

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I've reviewed the account associated with the email address you've used for this forum and find that it has only the 20 GB plan. 

I would recommend contacting Adobe Customer Care to confirm/change your account. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Expert ,
Dec 08, 2022 Dec 08, 2022

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Is it possible that you purchased two separate subscription plans with two different emails?

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Community Expert ,
Dec 09, 2022 Dec 09, 2022

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Even the 'error' message looks weird!! if you only have one subscription.

It makes two statements-

1) You already own Lightroom plan with 1TB

2) You own Photography Plan (20GB)

2022-12-09 18_24_03-I have the 1TB creative cloud plan, but Lightroom ... - Adobe Support Community .jpg

As Rikk advises- contact customer care.

 

 

Regards. My System: Lr-Classic 12.1 Photoshop 24.0.1, ACR 15.1, Lightroom 6.1, Lr-iOS 8.0.8, Bridge 13.0.1, Windows-11.

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