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I lost my premium and can't restore it

New Here ,
Jan 30, 2024 Jan 30, 2024

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 My premium is supposed to last until January 15, 2025, but I can't use it now, and I can't restore it, I'm pretty sure this account is the one I purchased it with. Please help me restore my premium, thank you very much.

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Adobe Employee ,
Feb 02, 2024 Feb 02, 2024

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Hey, @家亮351369059p9c. Welcome to the Lightroom Community. I'll help you figure this out. I've reviewed the account you signed in to the community with & I could not find an active subscription. 

 

The respective app store manages subscriptions from the mobile app store. You can contact their support channels if you've been charged already. Here is a link to contact our team via live chat or call for an account or payments-related issues: https://adobe.ly/3vHfTUt

 
Thanks!
Sameer K

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