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I lost photos AND a previously purchased preset!

New Here ,
Nov 29, 2022 Nov 29, 2022

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I don't know how but I lost all my edited images along with my previous purchased preset AND the app looks very different!? Someone said log out and log back in and it should all be there but it's gone.

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iOS: iPhone

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Adobe Employee ,
Nov 30, 2022 Nov 30, 2022

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Hi there,

Thanks for reaching out. We're here to help.

Which version of Lightroom Mobile are you using? Did you change the location of the images? 

Are you subscribed or on a free trial of the application? Was there a phone reset or installation of the application?

Please ensure you are signed in to the app using the correct email ID.
Can you log in to the cloud,  lightroom.adobe.com, and check whether your assets are synced? 

Please check this post on our community which discusses how we can try to get our lost assets back:

https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/p-lightroom-for-mobile-lo...

 

Let us know how it goes.

 

Thanks.

Ranjisha

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