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I paid for Lightroom but still can’t use features on iPad & iPhone

New Here ,
Aug 02, 2022 Aug 02, 2022

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I already paid for light room why i still can’t use it’s features ?! 

 

 

 

{Thread title updated & screenshot removed by moderator}

 

 

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iOS: iPhone , Web

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Adobe Employee ,
Aug 02, 2022 Aug 02, 2022

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Hi there,


Thanks for reaching out. We're sorry for the trouble with Lightroom. I'd love to help you figure this out.

I have reviewed your profile & the Lightroom Plan (1TB) is active.

 

What version of Lightroom & iOS are you working on?

Have you tried signing out of the Lightroom app and signing in again?

 

Sign out of the Lightroom app and sign in again using your Adobe ID (email) instead of using the social login options (FB, Google, etc.)

If this does not work, uninstall the Lightroom app and install it from the Appstore.

 

Let us know how it goes,

Thanks!
Sameer K.

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Adobe Employee ,
Aug 02, 2022 Aug 02, 2022

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Hello @Toola25485655yy79 

We had some server hiccups but I believe you account should be working for Lightroom on all your computers/devices now.  If you still aren't seeing this work, please reply and let us know.

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