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I purchased the premium option and I cannot use it

New Here ,
May 27, 2022 May 27, 2022

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Hi there! On Wednesday 25th may (2 days ago) I purchased the premium option, but I cannot use it! 
in my subscription the purchase is active, I tried restore purchase and still nothing!

 

what happened? Why I'm not able to use it? 

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iOS: iPhone

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Community Expert ,
May 27, 2022 May 27, 2022

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Perhaps you created a new account when your purchased the premium option. You need to be signed in with the same login credentials you used to purchase the subscription.

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Adobe Employee ,
May 28, 2022 May 28, 2022

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Hi @Vanessascano 

Theresa's hunch led me to check your account here against the server, which did confirm you have an active Lightroom subscription under another account/email ID.  I'll send you a direct message to share details more privately

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New Here ,
May 28, 2022 May 28, 2022

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Thank you I fixed that again

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