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I subscribed premium version of Lightingroom on Google Play, but my subscription expired in next day

New Here ,
Apr 03, 2024 Apr 03, 2024

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I subscribed to a one-month premium version of Lightingroom on Google Play on March 24, 2024, but my subscription expired on the second day of the subscription. It prompted me that I had purchased the subscription through a different Adobe ID on the Play Store, but during the period I I have never changed my account, and I only have one Adobe account. I saw in the play store app comment section that many users encountered the same situation as me. I have contacted the Google support team and they said that according to the Google Play refund policy, they cannot approve my refund request because what I purchased is a subscription service within the application and I need to contact the application developer. I hope that as the developer of the app, you can help me restore my subscription or provide a refund.

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