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I use the 100GB plan, but only 2GB is visible in the cloud

Community Beginner ,
Oct 28, 2021 Oct 28, 2021

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I'm usung the 100GB LR plan, but only 2GB is visible in the cloud

So my LR can't do cloud sync and backup

Even after chatting with adobe staff, it is not corrected.
I've been using LR for over a year for a fee,

but I can't use the cloud. Did adobe steal my money?

 

 

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Adobe Employee ,
Oct 28, 2021 Oct 28, 2021

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You have purchased the 100Gb Lightroom Mobile plan from a third party site.  This entitles you to storage for Lightroom Mobile only, not for other Creative Cloud applications or content.  To access your Lightroom photos on the web, login to lightroom.adobe.com.  

 

- Peter

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Community Beginner ,
Oct 28, 2021 Oct 28, 2021

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Then the cloud should be able to use all 100GB of LR for synchronization. However, only part of it is synchronized and it is not synchronized with a message that the capacity is insufficient. This does not explain

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Community Beginner ,
Oct 28, 2021 Oct 28, 2021

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The top of the picture is the number of photos of the mobile LR (4054) and the bottom is the number of photos of the web LR (3428).
And a warning message appears stating that synchronization is not possible due to insufficient cloud capacity.

From this I can see that the 100 Gb capacity was not given.

 

20211029_094205.jpg

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Adobe Employee ,
Oct 28, 2021 Oct 28, 2021

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Can you please include the wording of the warning message that you are receiving?  Would be easier for us if you could write the text in this response, for faster translation.  Also, can you confirm that you do not have any very large files (would probably videos) that could run over the number in your upload?

 

Thanks,

Peter

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