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I've already paid for monthly subscription, but have been told to buy again

New Here ,
Aug 16, 2021 Aug 16, 2021

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I paid and started my monthly subscription on August 10th (I have the proof of payment). But I have been told that my trial has been expired and I have to purchase... again.

 

Can you look into this?  

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Adobe Community Professional ,
Aug 17, 2021 Aug 17, 2021

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First of all, this is a user-to-user forum. We are not Adobe, so I would advise you to contact Adobe for this. One explanation could be that you subscribed to the 'Premium' plan in Lightroom Mobile, and you think that this plan will also cover Lightroom on your computer. It does not, the Premium plan is for Lightroom Mobile only.

 

-- Johan W. Elzenga

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Adobe Employee ,
Aug 18, 2021 Aug 18, 2021

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@Jihye5C75 I've just send you a private message with instructions how to solve - Guido/ Lr Mobile QE

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