I’ve paid for Lightroom CC subscription (and have receipt) but premium functionality is still not available. Have tried restoring purchases, logging out/in etc.

New Here ,
Dec 22, 2017 Dec 22, 2017

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I’ve paid for Lightroom CC subscription (and have receipt) but premium functionality is still not available. Have tried restoring purchases, logging out/in etc.

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Adobe Employee , Jan 03, 2018 Jan 03, 2018
I'm sorry for the inconveniences. Pease let me know in case you still have problems to get access to the premium features. What I've heard from our entitlement service dev is that your accounts should be fixed. -Guido/ Lr Mobile QE

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Adobe Employee ,
Apr 14, 2020 Apr 14, 2020

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Hi Tim

We are truly sorry for the difficulty you've experienced, and believe we have now resolved the issue. Please let us know if you are still not able to access Lightroom Premium service.

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New Here ,
Apr 19, 2020 Apr 19, 2020

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Hi, I am having the same issues. I am not able to access my premium features after I renewed it. The subscription is showing in my IOS settings. I have tried logging in/out. Any help is appreciated. 

Thank you

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Adobe Employee ,
Apr 20, 2020 Apr 20, 2020

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Hi Ksiemers104

Your account appears to have have a healthy, active subscription.  Is this working OK for you now?

Please be sure to sign in using you newer account, which you used to post on the forums.  I see you also have an older account, but that older account will not work here as it's only your newer account that is subscribed.

 

If you still need help, please reply back here or contact Adobe Support directly: https://helpx.adobe.com/contact.html

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New Here ,
Apr 20, 2020 Apr 20, 2020

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I have the same problema, please help me on resolving It.

Thanks in advance

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Adobe Employee ,
Apr 20, 2020 Apr 20, 2020

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Hi Marco

Let me ask some questions to try to narrow down the problem and offer suggestions... Do not delete the app if you have images in Lightroom's local storage on your device that you will wish to upload to Lightroom cloud storage.

 

Are you on Android or iOS? 

 

Have you update to the latest version of Lightroom?  Does signing out and back in help?  

 

Do you see an error message when you try to purchase?  If so, what does it say?  

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Adobe Employee ,
Apr 22, 2020 Apr 22, 2020

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Hello Marco

We are investigating reports of purchasing Lightroom Premium on Android, and believe we've identified the cause.  Are you able to purchase if you try now?

Thank you

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New Here ,
Apr 23, 2020 Apr 23, 2020

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I've tried ti access ti the Premium contenta, after your suggestion, and now It works.

Thanks a lot

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New Here ,
Apr 27, 2020 Apr 27, 2020

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I just got to the point where I was going to go to the store and get my car and then I will be home by five so I can get it to you and get it to you I will let you know when I get home I love you so much and I love you so much I love 

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New Here ,
May 16, 2020 May 16, 2020

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hello!I have this problem please help me, I have been trying to find the solution for 2 days but I can't!

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Adobe Employee ,
May 18, 2020 May 18, 2020

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Hi Beggiocici

I do apologize for the trouble.  Can you check the app again?  It should show as subscribed now.

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New Here ,
Oct 04, 2020 Oct 04, 2020

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Hi, I have the same problem, I paid for it today and it still doesn't work. I am also pretty sure I am signed to the right account. Could you please look into it asap, I need it for my studies, thanks:)

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Adobe Employee ,
Oct 05, 2020 Oct 05, 2020

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Hello

I see a valid Lightroom Mobile subscription for you.  Is this now working OK for you?  If not, please confirm you are signed in using the same email address you used for the forums here.

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Sep 25, 2021 Sep 25, 2021

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hi there 

i recently bought a chromebook laptop and having purchased  lightroom through the play store on my mobile (my google account shows me as having a yearly subscription until july 2022). i have tried logging out and reinstalling and still it doesnt work and willnot allow me access to premium?

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Adobe Employee ,
Sep 27, 2021 Sep 27, 2021

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Hello @ 

Indeed, I see no subscription for the Adobe ID you used to post for help.  Please try Restore Purchase:

https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

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