I’ve paid for Lightroom CC subscription (and have receipt) but premium functionality is still not available. Have tried restoring purchases, logging out/in etc.

New Here ,
Dec 22, 2017 Dec 22, 2017

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I’ve paid for Lightroom CC subscription (and have receipt) but premium functionality is still not available. Have tried restoring purchases, logging out/in etc.

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Adobe Employee , Jan 03, 2018 Jan 03, 2018
I'm sorry for the inconveniences. Pease let me know in case you still have problems to get access to the premium features. What I've heard from our entitlement service dev is that your accounts should be fixed. -Guido/ Lr Mobile QE

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New Here ,
Feb 21, 2019 Feb 21, 2019

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Hey Charlie, thanks for your help. Unfortunately im still unable to active the membership/access to the benefits. Although it says its active in IOS i dont know what else i can try. Ive signed out of ios and app store/lightroom app/ delete app and try again... any suggestions as to what i can try?

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Adobe Employee ,
Feb 22, 2019 Feb 22, 2019

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Hi,

can you try to verify that you are online when you try to resubscribe?
Maybe even try to subscribe over cellular if it doesn't help with wifi?

Thanks,
Ignacio

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New Here ,
Feb 26, 2019 Feb 26, 2019

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Hey man, it hasnt worked. Nothing has. Kinda bummed out. Running out of options

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Adobe Employee ,
Feb 27, 2019 Feb 27, 2019

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Hi Miguel. Have you tried the restore on both devices, your iPhone + iPad. Just wondering whether or not the issue occurs independent from that. In addition could you double-check your credit-card info under iOS-Appstore-Account settings and see if all is up-to-date.

Hope to get a clue about your issue soon.

Guido/ lr Mobile

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New Here ,
Mar 12, 2019 Mar 12, 2019

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Ive been with the same issue for weeks. I tried to restore from my iphone but it said no purchases. Cant find a way out of this hole. i try to restore from my ipad and the Loading loop stays stuck, one time i left it overnight to see if it needed to load everything but nothing happened. i bought this ipad to edit my photography but now i cant do that. if theres a solution i need to find it as soon as possible. I cant edit none of my raw pics which is a bummer. I honestly dont know what to do from here.

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Adobe Employee ,
Mar 13, 2019 Mar 13, 2019

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Hi Miguel. when you open up iTunes&App Store via the iOS settings and long-tab your apple id and choose view account...do you see an Lr Mobile premium entry  listed und Subscriptions?

Hope this helps to get a clue about your issue

Guido

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New Here ,
Mar 14, 2019 Mar 14, 2019

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Don’t have anything under settings/ITunes App Store/that tells me about subscriptions. I’m very frustrated with this supposed “help” for something that worked fine a while ago.

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Adobe Employee ,
Mar 15, 2019 Mar 15, 2019

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Any on the phone you have restored from ...is there a subscription listed? Have you possibly used another apple-id before?...
Could you explain a bit more what worked fine before. Did I get it right that you have no longer the Lr Mobile subscription applied or do you have an issue that after restore your photo fail to load?

Hope to  get a clue about your issue soon. - Guido/ Lr Mobile QE

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New Here ,
Mar 15, 2019 Mar 15, 2019

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“Any on the phone you have restored from ...is there a subscription listed?“

Which phone I have restored from? I only have the one phone.

“Have you possibly used another apple-id before?...”

jugreer@mac.com?

“Could you explain a bit more what worked fine before.Did I get it right that you have no longer the Lr Mobile subscription applied or do you have an issue that after restore your photo fail to load?”

I used to be able to click on the app, select a photo from my Photos camera roll to work on, and all the Lr tools would be available to me. Now...no tools!

(Yet the identifying info inside the app (under Settings) says I’m subscribed.)

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Adobe Employee ,
Mar 15, 2019 Mar 15, 2019

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Could you double check that you are sign-ed in with the Adobe-Id you are using for this forum? Just open up Lr Mobile settings via the top right 3-dot menu and verify under the first account entry.  - Greule/Lrm QE

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New Here ,
Mar 15, 2019 Mar 15, 2019

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Yes I am signed in to Lr mobile with same email as signed in here.

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Adobe Employee ,
Mar 18, 2019 Mar 18, 2019

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Hi Judith. I've just send you a private message with some instruction. - Guido/ Lr Mobile QE

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New Here ,
Jan 04, 2018 Jan 04, 2018

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hi! i’m sorry, i’ve got the same problem but nothing you’ve said worked for me. Could help me to fix it? thanks.

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Adobe Employee ,
Jan 04, 2018 Jan 04, 2018

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Hi Dany. Could you give it a try again. Your issue should be solved. Maybe you need to re-sign-in. Let me know your results. - Guido/ Lr MobileQE

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New Here ,
Jan 04, 2018 Jan 04, 2018

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Thank you so much, it works now 

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New Here ,
Feb 25, 2018 Feb 25, 2018

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Hey, I’m having the same problem with my premium Lightroom access .. please help

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New Here ,
Jan 06, 2018 Jan 06, 2018

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Hi i tried all above things as well, but restoring wont work unfortunately.

It says that my subscription is expired, but in my apple ID it says that my premium is active and will be extended in february.

Hope it can be fixed ASAP. Im travelling and within a few days im without internet for weeks in the himalayas. So i hope to be able to edit during my trek..

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New Here ,
Jan 07, 2018 Jan 07, 2018

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I have the same issue, pls help !

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Adobe Employee ,
Jan 08, 2018 Jan 08, 2018

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Hi Lyra+Thomas, could you both give it a try again. Your issue should be solved. It could be that you need to re-sign-in.

Sorry for the inconvinience.

Guido

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New Here ,
Jan 08, 2018 Jan 08, 2018

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Im having the same issue here i already tried everything and still does work. Please help

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Adobe Employee ,
Jan 09, 2018 Jan 09, 2018

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Hi Brian+Ryan,

could you both give it a try again. Your issue should be solved. It could be that you need to re-sign-in.

Sorry for the inconvinience.

Guido

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New Here ,
Jan 08, 2018 Jan 08, 2018

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I’m having the same issue here! Any help??

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New Here ,
Jan 09, 2018 Jan 09, 2018

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I purchased a subscription, but my premium features aren’t unlocked. Is there a solution to this issue? I’ve tried restoring purchases and deleting and reinstalling the app, but no luck. Any help would be greatly appreciated, thank you!

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Adobe Employee ,
Jan 09, 2018 Jan 09, 2018

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Hi Alex, I've just send you a private message. - Guido/ Lr Mobile QE

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New Here ,
Jan 10, 2018 Jan 10, 2018

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Hello.I’ve the same problem here!just bought Lightroom cc mobile but premium functionality doesnt work!i tried to restore purchase,logging in & out,sign again in my account but nothing!!!what i can do please?

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