I’ve paid for Lightroom CC subscription (and have receipt) but premium functionality is still not available. Have tried restoring purchases, logging out/in etc.

[reecec7820718]

I’ve paid for Lightroom CC subscription (and have receipt) but premium functionality is still not available. Have tried restoring purchases, logging out/in etc.

[lucianos33783677]

I’m having the same issue paid for the premium Lightroom cc mobile but don’t have access to the features also tried signing in and out also deleting downloading app PLEASE HELP

[greule]

Hi Luciano, please give it a try again. Your issue should be fixed - Guido/Lr Mobile QE

[lucianos33783677]

its Working now, thank you

[abdullahk1999216]

i have the same problem. I've tried everything but nothing works. when i click restore purchases it gives the following message "Something went wrong. wer having trouble processing your purchase at the moment". Before you ask, its there in subscriptions list on my apple Id. Thanks

[greule]

Hi Abdullah, please give it a try again. Your issue should be fixed. Maybe you need to re-sign-in. Let me know your results. - Guido/ lr Mobile QE

[abdullahk1999216]

thanks, its working now    

[roberts65851975]

Same problem, I can‘t use premium functions.

[annem5936912]

I’m having the same issue! I purchased yester but i’m not able to use it. Please help!

[greule]

I've just send you all a private message with some instructions- Guido/ Lr Mobile QE

[suzanneg1867741]

I didn't get one. I'm really shocked by the number of people who have this problem.

[greule]

Hi Suzanne, I've just send you a private message with some instructions. - Guido/ Lr Mobile QE

[bernardh35226078]

guido. could you please send me private info? i alsopurchased lightroomphoto shop  i have it on my desktop but trying to install i on my mobile and tablette

[jessl75220542]

I’m having the same problem. I have signed in and out off App Store and lightroom, and have deleted and re-installed the app. Subscription is paid until 21 nov in the App Store.

[Ignacio B.]

Are you still encountering this issue?

[judithm43613368]

Same probleme here: tried to download Lightroom Cc after paying for premium but could’nt. It says that the app is uncompatible. I have an ipad pro 12 inches with latest IOS version.

[Ignacio B.]

Have you tried to download Adobe Lightroom for iPad?

[judithm43613368]

Yes I did! That’s the app that didn’t work

Envoyé de mon iPhone

Le 5 août 2019 à 09:55, ignaciob9182823 <forums_noreply@adobe.com<mailto:forums_noreply@adobe.com>> a écrit :

I’ve paid for Lightroom CC subscription (and have receipt) but premium functionality is still not available. Have tried restoring purchases, logging out/in etc.

created by ignaciob9182823<https://forums.adobe.com/people/ignaciob9182823> in Lightroom for mobile & Apple TV - View the full discussion<https://forums.adobe.com/message/11198535#11198535>

[Ignacio B.]

Can you please state exactly which iOS version you use, latest can also mean beta iOS13.

[judithm43613368]

12.3.1

Envoyé de mon iPhone

Le 6 août 2019 à 04:42, ignaciob9182823 <forums_noreply@adobe.com<mailto:forums_noreply@adobe.com>> a écrit :

I’ve paid for Lightroom CC subscription (and have receipt) but premium functionality is still not available. Have tried restoring purchases, logging out/in etc.

created by ignaciob9182823<https://forums.adobe.com/people/ignaciob9182823> in Lightroom for mobile & Apple TV - View the full discussion<https://forums.adobe.com/message/11199656#11199656>

[Ignacio B.]

I've pinged you privately to continue off-thread until a solution is found

[chrisj80895862]

I just upgraded tonight and apple confirmed my subscription but premium functionality still isn't working for me.

[Prixo]

Same problem here. Money had been collected from my iTunes but the Lr mobile cannot register the subscription renewal and I cannot use the premium functions at all. I had tried logging out and in, restoring purchase, uninstalling and reinstalling the app, but none worked. If needed I can even provide the invoice from apple.

Please help.

[PeerapatBestz]

Same problem...

[greule]

Please give it a try again your entitlement issue should be fixed. Let me know your results, maybe you need to re-sign-in. - Guido/ Lr Mobile QE

[chrisj80895862]

Mine is fixed now.