I’ve paid for Lightroom CC subscription (and have receipt) but premium functionality is still not available. Have tried restoring purchases, logging out/in etc.

[reecec7820718]

I’ve paid for Lightroom CC subscription (and have receipt) but premium functionality is still not available. Have tried restoring purchases, logging out/in etc.

[Charlie.D]

Hi Tim

We are truly sorry for the difficulty you've experienced, and believe we have now resolved the issue. Please let us know if you are still not able to access Lightroom Premium service.

[Ksiemers104]

Hi, I am having the same issues. I am not able to access my premium features after I renewed it. The subscription is showing in my IOS settings. I have tried logging in/out. Any help is appreciated. 

Thank you

[Charlie.D]

Hi Ksiemers104

Your account appears to have have a healthy, active subscription.  Is this working OK for you now?

Please be sure to sign in using you newer account, which you used to post on the forums.  I see you also have an older account, but that older account will not work here as it's only your newer account that is subscribed.

If you still need help, please reply back here or contact Adobe Support directly: https://helpx.adobe.com/contact.html

[Jubilant_Luminary5D99]

I have the same problema, please help me on resolving It.

Thanks in advance

[Charlie.D]

Hi Marco

Let me ask some questions to try to narrow down the problem and offer suggestions... Do not delete the app if you have images in Lightroom's local storage on your device that you will wish to upload to Lightroom cloud storage.

Are you on Android or iOS? 

Have you update to the latest version of Lightroom?  Does signing out and back in help?  

Do you see an error message when you try to purchase?  If so, what does it say?  

[Charlie.D]

Hello Marco

We are investigating reports of purchasing Lightroom Premium on Android, and believe we've identified the cause.  Are you able to purchase if you try now?

Thank you

[Jubilant_Luminary5D99]

I've tried ti access ti the Premium contenta, after your suggestion, and now It works.

Thanks a lot

[Mahmoudyoussefibraheemalazap@g]

I just got to the point where I was going to go to the store and get my car and then I will be home by five so I can get it to you and get it to you I will let you know when I get home I love you so much and I love you so much I love 

[Baggiocici]

hello!I have this problem please help me, I have been trying to find the solution for 2 days but I can't!

[Charlie.D]

Hi Beggiocici

I do apologize for the trouble.  Can you check the app again?  It should show as subscribed now.

[mirah2000]

Hi, I have the same problem, I paid for it today and it still doesn't work. I am also pretty sure I am signed to the right account. Could you please look into it asap, I need it for my studies, thanks:)

[Charlie.D]

Hello

I see a valid Lightroom Mobile subscription for you.  Is this now working OK for you?  If not, please confirm you are signed in using the same email address you used for the forums here.

[#14]

hi there 

i recently bought a chromebook laptop and having purchased  lightroom through the play store on my mobile (my google account shows me as having a yearly subscription until july 2022). i have tried logging out and reinstalling and still it doesnt work and willnot allow me access to premium?

[Charlie.D]

Hello @ 

Indeed, I see no subscription for the Adobe ID you used to post for help.  Please try Restore Purchase:

https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

[Jayathi264177219q5l]

i am having the same issue. plss get it checked and give access to premium features

[Charlie.D]

Hello @Jayathi264177219q5l 

I see a valid 40GB LR Android subscription for your account.  Is this working for you now?  Does relaunching the app, or signing out and back in help?

[Pratham30756503279w]

Having same issue please check it out

[peter-b]

@Pratham30756503279w 

I don't see a subscription associated with the Adobe Id you've used in this forum.  Please make sure you are logged in with the Adobe ID that you used when purchasing.  

-Peter

[Rikk Flohr: Photography]

You’ve posted to a very old thread. It is highly unlikely that the issue described in this thread, though not impossible, is the same issue which you are currently experiencing. Rather than resurrect an old thread that is seemingly similar, you are better posting to a new thread with fresh, complete information including system information, a complete description of the problem and step-by-step instructions for reproduction. 

In the unlikely event the issue is the same, we will merge you back into the appropriate location. 

Thank you!