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I’ve paid for Lightroom premium but premium features are not working.

New Here ,
Dec 18, 2023 Dec 18, 2023

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I've paid for premium features and they're not working. It says that my subscription expired but it didn't and I can see it in my App Store purchases. I've tried logging out, restarting device, canceling the purchase and paying for it again but nothing works.

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iOS: iPhone

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Adobe Employee ,
Dec 18, 2023 Dec 18, 2023

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Hello @Sára343350993txs 

 

Is this a Lightroom Mobile Premium subscription you started on your device?  I see no subscription history for the account you used to post for help.

 

Please try Restore Purchase as described here: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

 

If that fails to help, and an error is shown, please describe the error message.

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New Here ,
Dec 18, 2023 Dec 18, 2023

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Yes it was Lightroom Mobile Premium subscription. I can see the yearly subscription on my App Store account and money were taken from my bank account. I've made the purchase on 10.11.2023.

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Adobe Employee ,
Dec 18, 2023 Dec 18, 2023

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Hello @Sára343350993txs 

I believe you, but when I checked our system earlier, there was no sign of the purchase in our system. That is why it is important for you to try Restore Purchase -- this will help pass the subscription details from the mobile App Store to our system.  Please do try the advice at https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

(in short: go into Lightroom iOS app settings, tap Restore Purchase in your user accountdetails)

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