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I wanted to clear my cloud storage and now I have lost all photos on my computer and Ipad

Community Beginner ,
Jan 05, 2024 Jan 05, 2024

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Hello.

 

I accidentally put an album to trash and when I wanted to restore the photos Lightroom said that I don't have enough free cloud storage (which I don't care about as I just store photos in my Ipad) so I tried to empty the cloud storage in creative cloud, so 20gb of synced photos, all of which I have downloaded on my drive. But instead of just emptying the 20gb of cloud storage (1500 photos) it deleted 23 000 photos from my laptop lightroom and 5000 photos from my Ipad lightroom. 

This is all of my work from the past 4 years. Did I really just lose absolutely everything because I just wanted to clear my cloud?

 

I have never been as frustrated with a single program as I am with creative cloud. I am willing to accept that it is because I am stupid, but I would be very grateful for any help before I have to accept that I lost all my photos.

 

Thank you.

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iPadOS , macOS

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Adobe Employee ,
Jan 05, 2024 Jan 05, 2024

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In Lightroom Desktop, Mobile and Web, when you delete a photo, that deletion syncs to all surfaces in the Ecosystem.  Restoration from Deleted Items is possible from the Deleted Items in any of the apps for 60 days. If it has been less than 60 days, you should be able to go to https://lightroom.adobe.com and click on the Deleted folder on the left under All Photos and restore images. 


Note: You will need to have adequate cloud storage available to restore these photos. 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Jan 05, 2024 Jan 05, 2024

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Sir, it happened just a few hours ago. As you can see, the Deleted folder is also empty.

 

I'm very grateful for your feedback, but how is it possible that I am not notified/warned that "Hey, doing this will permanently delete all STORED photos from all of your devices?".

I am so very hurt and confused. This is 4 years of work. How can downloaded files just disappear from my devices like that? 

How is this possible?

 

Is the whole ecosystem designed intentionally badly? Or am I just very very very unintelligent?

 

It said: "doing this will permanently delete 700 something photos that have been synced and 700 something that we've had trouble syncing" All the photos that I could see in the cloud I was willing to lose (even though even that would have been unneccessary as they were also stored locally). But please, for the love of all that is good, how does it make any sense, that this action also deleted 5000 photos on my iPad that have never been synced and that have only been on my device storage? And 23 000 photos on my computer that have also never been synced.

 

Please explain to me how I am dumb and how this is not intentionally wicked design just to make me buy more cloud storage (which I do not need, let me remind you.)

And please, also explain, how does it make any sense, that restoring deleted files on my iPad requires cloud storage, when these files were NEVER stored in cloud? They were locally stored in my IPad and when I accidentally put them in the trash, all of a sudden I needed extra cloud storage to get them back? Even though they never took any cloud storage to begin with.

Could you please, please, please explain to me how this is not malicious and parasitic design feature and how it is my fault that this happened?

 

Because I start to get the feeling that I will never get my photos back and Adobe has lost a client for life.

I am hurt. I am disappointed. I feel deeply let down.

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Adobe Employee ,
Jan 05, 2024 Jan 05, 2024

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If you emptied the deleted folder also, then I would recommend contacting Adobe Customer Care to see if a restoration is possible. https://helpx.adobe.com/contact.html 

If you have enabled syncing in your Lightroom Classic program previously, it is possible those photos were synced to your local drive and are in your syncing Classic catalog. 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Jan 05, 2024 Jan 05, 2024

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Thank you for the link but I don't see anything there referring to photo restoration.

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Adobe Employee ,
Jan 05, 2024 Jan 05, 2024

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You will need to contact them and request it. 

Not knowing what was done by you exactly, I cannot answer if they can assist or not. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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