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Images are missing from Lightroom Classic & Lightroom Mobile

New Here ,
Aug 18, 2022 Aug 18, 2022

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Hello 

 

I just lost all my pictures on Lightroom.  I simply opened the app and saw all the photos disappear one by one. I went from more than 2000 photos to about seventy.
Same on my phone
I didn't do any special manipulation. I only opened the app.
Can you help me recover my photos ?

 

Damien


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iOS: iPhone , macOS

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Adobe Employee ,
Aug 18, 2022 Aug 18, 2022

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Hi Damien,

 

We understand the situation; let's try to check what went wrong and how to get the images back. 

A few quick questions:

1) Which version of Lightroom are you using?

2) Where are the images located? Have you changed the location of the Images? 

3) Did you re-name the images or the folder recently?

Check this article for the steps to find missing images in Lightroom: Locate missing photos in Lightroom.

If the images got accidentally deleted, check these steps: https://helpx.adobe.com/lightroom-cc/using/restore-deleted-photos.html.

We will like to hear from you. Please keep us posted.

 

Thanks.

Ranjisha

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